The security of my broadband continues to tampered by Airtel Bharti, which forcibly redirecting my home page to website of AIRTEL Bharti- (http://125.21.240.99/AWP/?url=http%3A//www.google.com/).This redirecting my homepage is unlawful but till date despite numerous complaints since July Airtel have not rectified this deliberate breach of security. Is there anyone else who is facing this problem?
Dear Mr. Sharma,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
A call was received on my Airtel landline number today 11am from someone called Swati , from Nodal office of airtel Bharti in Faridabad. She explained that redirection of my homepage by Airtel Bharti was a part of new marketing policy of Airtel. I asked her to confirm this via email to me. Till this time, no email has been received .
I have not given any consent to Airtel Bharti to run its marketing strategy on my self paid broadband connection. Please note that this so called marketing policy of Airtel is ILLEGAL as it is breaching my internet security by interfering with my software's normal functioning.
Dear Customer,
This is to inform you that your concern listed 30 Oct 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Customer Service Team
I support this complaint.