BIG Bazaar - Big Bazaar - Misrepresentation at the time of service
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Complaint by: Akh on November 14, 2012, 11:19 am in Others

I purchased a wrought iron bed and a Sleepwell mattress from the Big Bazaar in Ambience, Vasant Kunj on 28th October. I made this purchase only because I was assured that the delivery would be made on November 7th (this was the delivery date on the bill as well). When on November 8th I did not receive the delivery, I called Big Bazaar and I was told that there is a problem with the matress and that both matress and the bed would be delivered on Sunday, November 11th. When I called Big Bazaar November 11th to confirm the delivery, I was told that the mattress be delivered only by November 17th (the bed was delivered on this 11th). This was unacceptable as I wanted the deliveries to be made prior to Diwali, as this is the traditional auspicious period for our family to make such purchases. I visited the Big Bazaar in Vasant Kunj in person and asked that my request be complied with. I was told by one of your representatives that the mattress will be delivered by November 12th. I repeatedly confirmed with the reps that the mattress would be delivered as promised. The mattress was not delivered on 12th and I was not even informed that the delivery will not be made.

This experience has left me extremely frustrated with Big Bazaar's quality of service. Because of the misrepresentation/ false information provided by the store reps, my family had to put up with the ignominy of having guests sleep on the floor.

Complainant's Goal: Money back and apology
Complainant's Target: BIG Bazaar
Complaint Location: India

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Recent Comments
1.
Thu, 15 Nov 2012 - Business Reply from - Priya (BIG Bazaar)

Dear Akhtar,

Greetings from Future Group. I am Priya. This is to inform you that we have received your complaint and it has been escalated to the concerned team. They will look into the same and get in touch with you soon. In case you have any further queries please write to us at priya@futuregroup.in along with your reference id 9132.

Regards,
Priya
Future Group Care