BIG Bazaar - Big Bazaar Charging more than MRP
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Complaint by: Satya on April 30, 2012, 1:25 pm in Retail Stores

Dear sir,

I visited Big-Bazaar (City square mall, jaipur) last evening (29th April 2012). I purchase various items for rupees around 1700-1800. When i back to home and about to throw bill, i notices that some amount was repeating. I notice and found that Maggie big pack was billed double.

2 Maggie pack (single bundle) cost was 138 rupees. Bill contain 3 entries for 138 rupees and one minus entry. (Total 2 billed entry). I call on phone numbers given in bill, but trying continue 30 mins phone was engaged. So i went personnaly there, and explain the problem. First of all they were not agree to accept that i purchased only one pack, then they agree but refused to refund amount, and ask me to take one more pack to adjust amount (WTH). I refused for that also, and your staff rudly returned me 138 rupees.

Then i back to home and again analyze bill, and found that, TATA Salt 1 Kg. pack billed 16 rupees. I check packet and found that it contain MRP 14 rupees.
I am going to complain sales-tax department and going to publish this in newspapers this week.

Fruther details i fetch from bill

TILL no: 5
Receipt no: 0260346
29/04/12 at 18:54 min
Cashier: Kuldeep Singh Rawat

Thanks & Regards,
Satya Priya Arya
0********76

Complainant's Goal: Consumer awareness
Complainant's Target: BIG Bazaar
Complaint Location: IndiaRajasthanJaipur
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3.
Mon, 07 May 2012 - Business Reply from - Future Group Care (BIG Bazaar)

Dear Mr. Arya,

Hope your complaint has been resolved. If you have any concerns in future, do write in to priya@futuregroup.in and we will be glad to assist you.

Regards,
Priya
Future Group Care

2.
Wed, 02 May 2012 - Business Reply from - Future Group Care (BIG Bazaar)

Dear Mr. Arya,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you. I have shared your complaint details with with the brand team. An agent will contact you shortly with a way forward.

Regards,
Priya
Future Group Care

1.
Mon, 30 Apr 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to BIG Bazaar on April 30, 2012, 1:25 pm