Complaint by
AJ on March 11, 2011, 2:37 pm in Utility Services
Dear Sir
I had appllied for the disconnection of my broadband connection 01142778563 on the 09 Jan 2011. subsequently i recieved a confirmation call where it was confirmed that the connection would be discontinued.But till now i am recieving the bills and calls from executives taht pls pay my bill Pls look into my credit history for past four years where there would be no single instance of payment default from my end Till 28-jan - 2011 my service for disconnection was not enntertained i again made arequest on the 28-Jan My service req no was 1356510 Such behavior will only drive away a customer from taking up your services again Pls look into my request and respond Whether my connection has been cancekled or not or what are your good intentions about disconnecting it I had made my request for disconnection on the 9 Jan 2011 and have paid my dues till 8 Jan 2011Pls revert
Dear A. J., ,
This is to inform that your concern listed on 11 March. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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Dear A. J.,
This is to inform you that your concern listed 11 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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An email communication has been sent to Airtel Delhi on March 11, 2011, 2:37 pm
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Dear A. J.,
We would like to inform you that your concern listed 11 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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