Hi,
I have taken a new Airtel Dth connection in the month of October 2010. I had taken the 1590 Rs plan in which i was promised to get 4 months free subscription + 250 Rs Cashback to my account.
Since last two days i am receiving messages on my mobile that my Airtel Dth account balance is zero and will be discontinued soon. Today i got couple of automated calls also regarding the same, Even after providing the proof of payment (Credit Card Statement) and raising the complaint with them.
After calling customer care and speaking with Anurag & Mragendra, I came to know that my account was actually started with Rs999 only and current account balance is Zero (which is a big mistake from Airtel Team), However actually i had paid Rs 1590 for Economy Pack Plan.
I requested them many times by calling the customer care, but all in Vein.This is the worst customer care i have seen in India.
I had paid the Amount (1590) via IVR System using my HDFC Credit card..
Again spoke with their floor supervisor Dharmendra Kale, & he assured me that rest of the Subscription and cashback to be credited into my account within next 24 hours, which did not happen actually even after 48 hours.
Below are the my details i sent to Airtel: -
Name: - Vipin
Customer ID: - 3005619374
Transaction ID: - 11362712 (for Rs 1590)
Plan: - 1590 Economy Pack (Rs 250 + 4 Months Free Subscription)
Mode of Payment: - IVR using HDFC Credit card
Date of Payment: - 17 Oct 2010
Date of Activation: - 21 Oct 2010
Email ID : vkc.vraj@gmail.com
Can i expect any help by posting this to Indian Consumer Complaint Forum?
Dear Vipin ,
This is to inform that your concern listed on 19 Nov. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Dear Vipin ,
This is to inform you that your concern listed 19 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Ranga
Airtel Customer Service Team
An email communication has been sent to Airtel Digital TV on November 19, 2010, 10:10 pm
Dear Vipin ,
I would like to inform you that your concern listed 19 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team