Airtel Dth Recharge not credited to Airtel DTh Account-Airtel Digital TV- iComplaints.in

Airtel Digital TV - Airtel Dth : Recharge not credited to Airtel DTh Account

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Complaint by: Jaspreet on December 25, 2010, 8:45 pm in Satellite and Cable TV

I am Jaspreet singh, Airtel DTH customer id 3002752455
I had made online recharge to my account on 24.12.2010 through my ICICI bank card (AC no 002********7 ) online through your website, which does not appear in my account
as viewed by me on internet. The payment was made by login to
your http://www.airtel.in/digitaltv.
amount was debited from my icici account and recipt of transection is BIL/1********/airtel dth/AIRTELDTH_MI. but my airtel dth account not showing the amount credited to airtel dth account.
i had already contacted customer care but no response till now.

Complainant's Goal: I want my money credited to Airtel Dth account or back to my bank account.

Complainant's Target: Airtel Digital TV

Complaint Location: India › Maharashtra › Mumbai

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3.

Fri, 31 Dec 2010 - Business Reply from - Airtel (Airtel Digital TV)

Dear Jaspreet,

I would like to inform you that your concern listed 25 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.

Sun, 26 Dec 2010 - Business Reply from - airtel presence (Airtel Digital TV)

Dear Jaspreet,

This is to inform you that your concern listed 25 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

1.

Sat, 25 Dec 2010 Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on December 25, 2010, 8:45 pm

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