Airtel DigitalTV is not honoring Rs 1000 digital tv credit

Airtel Digital TV customer ID: 3003445662

I purchased digital tv connection on 13th March

On 23rd April, I upgraded my connection to DVR (recorder). I paid 6990 for the connection and I was supposed to get Rs 1000 cash back into my account within 7 days as I was UPGRADING my account and am an existing customer as per the offer. Its been 2 months but yet I haven\'t received my cash back.

I called Airtel and opened a complaint. However both the times, they closed my SR by saying that I have 2 connections so I am not eligible for this. SR 2682808 and 2743150. I only have 1 connection and they keep on saying I have 2 connection.

I escalated the issue and they sent a customer service rep to my house to check. They confirmed that I had only 1 connection and they figured out the problem also. The old set top box that I had returned was never entered in the system. They told me that it shall be taken care within 2 days. It\'s been almost 10 days now but no update on this.

Nitesh from Airtel head office in Delhi was helping me for some time but now he is also not reachable. His number: +91-1244248802

The amount of phone calls, emails I\'ve sent and the time that I\'ve wasted behind this is just too much. I\'m surprised that this is the level of customer service I\'m getting from such a reputed and customer friendly company: Airtel.

I can be reached directly at 90083 66112 for any questions.

- Neel Vora