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Airtel Digital TV - Airtel Digital Payment option....

Complaint by Tapak on March 1, 2011, 1:31 pm in Satellite and Cable TV

Since 5 days i am trying to pay the amount for my AIRTEL DIGITAL TV charges in advance, as my subscription is going to be expired on 3rd March 2011. As Airtel people are reminding me daily with a alert message. But unfortunately the website is very slow. Even the login page does not open properly or sometime if the payment option comes but the payment is not going through. Now a days most of the service providers encourage people to use the online option. But here in the case of Airtel they are seems to be way behind. I have to pay this subscription as soon as possible. Otherwise my connection may be barred. So now who will be responsible , whether me or the Airtel. I need my connection be continued until i able to pay my subscription online because I always paid my bills online only.


Thanks
Tapak Sahoo
9850965835

Airtel ID: 3000524420

Other Complaint Details
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Complainant's Goal: to extend my subscription
Complainant's Target: Airtel Digital TV
Complaint Location: India › Maharashtra › Pune
Complaint URL: http://www.icomplaints.in/airtel-digital-payment-option....-07578.html

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3.
Tue, 08 Mar 2011 - Business Reply from - Airtel_Presence (Airtel Digital TV)

Dear Tapak Sahoo,

We would like to inform you that your concern listed 1 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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2.
Sun, 06 Mar 2011 - Business Reply from - airtel_presence (Airtel Digital TV)

Dear Tapak ,

This is to inform you that your concern listed 1 March 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Facebook - http://on.fb.me/cECyvS

1.
Tue, 01 Mar 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on March 1, 2011, 1:31 pm

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