Complaint by
sk das on July 22, 2010, 12:37 am in Mobile Service Providers
To,
Aircel Limited
Tribeni Commercial Complex
3rd Floor, Near Asian Palace,
G.S.Road, Ulubari,
Guwahati-781007.
Dear Sir/Mam
My mobile no. 7399175755. I have recharged Rs.333/- on 16th July 2010 and used some Rs.70-80/- . However,on 20th July I was in roaming but after coming back in my network I found that the balance is rs. 0.01.
Please resolve this matter and return my lost balance which is around Rs. 250-270/-
Regards
Atulananda Barman
Jatia,Guwahati-6.
This is strange, have you spoken to the CC about this or why don’t you visit the Aircel outlet in Guwahati?
An email communication has been sent to AIRCEL on July 22, 2010, 12:37 am
REGISTER
251 Views 
Dear Mr. Barman,
Greetings of the day.
Your concern has been raised under the SR number :- 1-2357495101.
We would like to info you that the amount which you have received from the recharge of 333 (recharge date of 16th July 10). Few Sample numbers where you have made calls are:- 9707029751, 9215091742, 9707029751, 9331871092, 9635033524, 9776214202, 9804996472.
The break ups of usage amount date wise is as follows:-
Date
Amount
16-Jul-10
23
17-Jul-10
83.34
18-Jul-10
117.08
19-Jul-10
94.13
20-Jul-10
15.45
SMS Usgaes Details:-
SMS
Charged
1Local SMS
0.6
3 STD SMS
1.20*3
The amount of Rs 333 got exhausted on 20th July 10 as per your usages on the above mentioned dates.
We hope that the explaination cited above suffice your concern. Thank you for choosing Aircel.
Truly
Care Desk