Alrite!.. long story made short...
I'd made a flight booking from Hyderabad to Delhi and back to Hyderabad through Yatra.com on 21st Aug 2008 (yaa loooong back!).. I did take the flight from Hyd to Delhi, but due to some reason i was not able to board the flight back, i.e. from Delhi to Hyderabad dated 24th Aug 2008.
I'd immediately informed the authorities, and since it was a refundable flight booking, they promised to return me the amount well within 15 working days. I followed up with them for next 2-3 months, but everytime they had different excuse for taking more time for refund like:
- "we'll get back to you after finding details"
- "get in touch with Air Deccan, since the processing has been completed from Yatra.com's side"
- when I called Air Deccan (Kingfisher Red then), they said "the booking was made by Yatra, so we can not help!"
- they always promised to call back, but no one ever did!
I sent number of mails and got many automated replies :).. no one in person replied (to my knowledge).
Now... its been over 2 n half years now... and I recently came to know about this website, and thought I should try if this really works.
I've attached my itenary details, the booking number etc. I'm also including the same here:
Booking ID: KRDUJA
Booking Date: 21st Aug 2008
Flight details:
To: Air Deccan - 8410598 - 877 - HYD - DEL - 22 Aug 2008
Fro: Air Deccan - 8410601 - 878 - DEL - HYD - 24 Aug 2008
Payment Mode: Net Banking
Lets see if this has any effect on them, and they try to retain their customers!
"Dear Mr. Agrawal,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve.
Our Customer Care Team would have contacted you regarding the above query and we hope they have been able to resolve your concerns. The refund for INR 3325 has been processed from our end and this would reflect in your account in the next 7 – 10 working days as communicated by our team. Please check with your bank to trace the credit details. Please view this as an isolated case and we look forward to keep assisting you with your future travel plans.
Best Regards,
Yatra Care
"
"Dear Mr. Agrawal,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve.
Our Customer Care Team would have contacted you regarding the above query and we hope they have been able to resolve your concerns. The refund for INR 3325 has been processed from our end and this would reflect in your account in the next 7 – 10 working days as communicated by our team. Please check with your bank to trace the credit details. Please view this as an isolated case and we look forward to keep assisting you with your future travel plans.
Best Regards,
Yatra Care
"
Dear Customer,
Greetings of the day from yatra.com.
We apologize for the inconvenience you have faced regarding refund & for the delayed response to your post. Our team has been in contact with you on the above post and we hope they have been able to resolve your queries. We have processed refund of INR 3325/- dated 12th August, 2011 through net banking under yatra reference KRDUJA. We hope the refund has reflected in your account.
We assure you of our best services at all times and hope to continue to service your travel requirements.
Best Regards,
Yatra Care