VODAFONE MAHARASHTRA - WRONGLY CHARGED FOR GPRS USAGE

Dear Sir,

Myself, Arpan Jindal, residing in Pune, Maharashtra. I am user of Vodafone Service, Postpaid no. 8007774709

I have sent a request for GPRS activation through SMS as per the guidelines given on the website for postpaid customers.
URL - http://www.vodafone.in/internet/pages/vodafonemobileconnect_mah.aspx?cid=mah

And I have received a confirmation sms through SMS for activation within 24 hours.

After 24 hours when i used GPRS service, my outstanding reached around Rs. 3500/-.

I am compalint in this regard through email and regularly taking the follow-up via email, visiting Vodafone Store & calling customer care. But they refused that I have not sent any kind of request for GPRS activation on such date, even after showed the sms to them on Vodafone Store.

There are two facts that :

1. When I have sent a request for GPRS activation through SMS, as per the guidelines given on your website, and the service is not activated is not my fault.

2. When my credit limit is only Rs.1000/- then how the outstanding crossed Rs.3500/-.


Pls register my complaint against Vodafone, Maharashtra and do needful to re-imburse my amount.

Thanks & Regards,

Arpan Jindal
Engineer - Manufacturing Services
John Deere Technology Centre India Pvt Ltd.
Tower no. 14, Magarpatta City, Hadapsar, Pune-411028
Contact No. +91 8007774709, 9808247138
email id: arpan.jindal@rediffmail.com, arpan.jindal0308@gmail.com