Complaint by
poddarweb on November 17, 2010, 8:23 pm in Internet Related
We have taken a Master Reseller Hosting Plan from Futured Web Services, Bhilai . Master Reseller Hosting Plan was : MR_Plan 3 on our Domain Name : poddarwebservers.com. We have paid them $168 USD as annual charges for the same. This services is taken on date 23/10/2010 as per their Invoice #13214 Dated 23/10/2010. Today is 17/11/2010 - i.e. to say today even 1 month has not been passed, but in a less than 1 month time their server was down for 2 times. Current position is this that this server is down from 7 days and they are not answering our phone calls and avoiding these calls. We are not able to access our account from 7 days. It is totally closed. In this way they are cheating us and doing fraud with us. Their company should be closed and our money should be refunded. We are giving below the full contact details of this company :-
Futured Web Services
Shop No.#17-18, Basement
Himalaya Complex, Supela
Bhilai
Chhattisgarh,490023
IN
Tel. +91.9200258906
Email ID: india@futuredweb.com
When asked for a refund is posted:
"Please see our refund policy here: http://www.futuredhosting.com/moneyback.php
What happened with us is hardware failure. We took so long time to fix the problems but we couldn't. That's why we have reinstalled our server by changing the hard disks. This problem was beyond control.
Our Terms of Services (http://www.futuredhosting.com/tos.php) says:
5. Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. Futured Hosting will not be responsible if there is any data loss issue occurs due to any kind of events which is beyond our control, such as natural disaster, hard disk failure, data center incident. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Futured Hosting servers. Money refund prohibited if any of the above situation occurs.
Kind Regards,
Customer Support Team
Futured Web Services
(Futured Hosting & Futured Names are divisions of Futured Web Services) "
3 weeks was not a server - no web site did not work. They have no backup server. Write on their pages to run the server at that time without interruption: http://secure.futuredweb.com/clients/serverstatus.php
Scammers and thieves
Confirm the situation.
My company also has purchased hosting with them.
At this time, my clients are asking a refund.
They want to sue me and the police for going to lose your data.
Futuredweb lead me into bankruptcy.
najlepszyserwer. net
I support this complaint.
The exact same thing is currently happening to me.
I cannot start my company, because I cannot launch my sites, because the server is down and no one is answereing my support tickets.
I only wish that I had did a search on them before I spent the money.
I will be petitioning my bank for a boycot of the funds.
REGISTER
463 Views 
Dear Mr. Poddar,
plesae post here your bank transiction of refund by FuturedWeb. Why you are hiding the second face of coin? Only you had not suffered , we also had suffered and now with this experience we had setup Server as fast, 100% backup and Guess what more... Steadly from past 7months it has 0% downtime, If you need any explanation then ask our customers.. You will get the real matter. And please growup and show/post whole thing ... Then, let the other's decide that we rae fraud or not. I don't understand why most peoples have same mentality of punching others, You got worst service , due to our and DC fault.. I totally accept it... you posted here.. Thats your job.. we have nothing to do about it... BUT, you got refund... did you mentioned here?? Isn't your job to disclose this?? Don't take it personally, It's my advice to post the real stories.... Choice is yours...