This is regarding the credit card which was not received by me. But the amount of 14 thousand was debited from my account, I have the proof for not receiving the card and the statement of the cards. (statements was received from the customer care after raising the request). In the statement I could see that the amount was debited for ICICI prudential and ICICI direct. Request you to guide me to raise a complaint againt the bank.

Thanks in advance