My name is Praveen, am writing this letter/complaint on behalf of my granny(D.Vijayamma) who is a faithful customer of Vijaya bank for more than 40 years. Her account nos. are: 1) 301********0002 AVADI,CHENNAI 600054 (PENSION ACCOUNT) 2) 204101010007676 MAIN BRANCH,TRIVANDRUM 695001 SHE IS BED RIDDEN FOR 6-8MONTHS AND IS AT PRESENT AT TRIVANDRUM. APPROACHED MAIN BRANCH,TRIVANDRUM 695001 BUT THEY ARE STILL WORKING ON EXCUSES/HOW TO GIVE HER THE PENSION AMOUNT WHICH IS DUE FROM 6-8MONTHS NOW. THE BANK FULLY THUS LIMITING THE HELP TO A SENIOR CITIZEN(80yrs), A WIDOW, AN ARMY PENSION HOLDER & AN OLD/SICK/INCAPACITATED VIJAYA BANK CUSTOMER. REPEATED APPROACHES TO THE BANK HAS NOT GIVEN ANY RESULTS SO FAR INSTEAD CONTINUING TO PLAY CAT-MOUSE AT WHICH THEY ARE AN EXPERT!!!
WORST BANKING EXPERIENCE
UN PROFESSIONALISM
UNETHICAL WORK DISPLAY
POOR VERTICAL MANAGEMENT
MERE HARASSMENT OF CUSTOMERS
NB: KINDLY GO THROUGH MY POST IN iCOMPLAINTS PAGE FACEBOOK AT https://www.facebook.com/pages/iComplaints/12525********03?ref=ts&fref=ts FOR DETAILED UNDERSTANDING.
LIMITED SPACE HERE!
HO - MARKETING - CALLCENTRE
Feb 4 (3 days ago)
to HO, HO, HO, HO, me
Dear Sir/Madam,
We have received a complaint from Dr. I.C Praveen, who is a grand son of our customer Mrs Vijayamma D. and maintaining the Account number 2014101010007676 with Trivendrum Branch, Kerela.
Please note that she is also a senior citizen and a pensioner and maintaining the pension account number 301********0002 in our Avadi Chennai Branch
According to his grand son the pensioner is a widow and bed ridden from past 2-3 months and unable to withdraw the pension from the account and also the branch manager of trivendrum branch has visited the pensioner in the hospital and verified the situation.
According to her grand son, Dr I C Praveen, he has tried every possible way to reach to the concerned authorities to provide the alternate solution to withdraw the pension from the account, for that he has communicated to the grievance cell , including the branch people and the Head office to get the proper communication and the guidance but of no avail.
Today he has lodged the complaint regarding the same with us ( the Ref no at Call Centre is CC/Feb/26/2013) and has asked for the proper guidance once again and has informed that if no action is taken against this complaint then he would be forced to take some alternate option that is legal.
Therefore we request to kindly lodge a complaint under the grievance department and please provide the reference number along with the proper communication to Dr I C Praveen.
Also we request the pension department to look into the matter please try to solve the issue at the earliest.
Please find enclosed the details of the account and the complainant below:
Pensioner details:
S/b Account number : 204101010007676, name : Vijayamma D
Pension Account number: 301********0002, Name: D Vijayamma
Complainant:
Name : Dr I C Praveen
Relation to the Pensioner: Grandson
Ph Number : ********81/ ********71
Email id : scestic@gmail.com
Dear Sir/Ma'am,
You have entered the following application :
ATS No. : 201302000087
Subject : D VIJAYAMMA 80yrs NOT LET TO AVAIL HER ARMY PENSION FROM VIJAYA BANK DUE FOR PAST 7-8 MONTHS!!!
Application Details : ..1) 301********0002 AVADI,CHENNAI 600054 (PENSION ACCOUNT) 2) 204101010007676 MAIN BRANCH,TRIVANDRUM 695001. BED RIDDEN FOR PAST 6-8MONS, IS AT TRIVANDRUM. APPROACHED MAIN BRANCH, VIJAYA BANK TRIVANDRUM BUT THEY ARE STILL WORKING ON HOW TO GIVE HER PENSION AMOUNT,DUE FOR 6-8MONTHS NOW! THE BANK FULLY LIMITING THE HELP/COMPROMISING MEDICAL CARE, CONTINUING TO PLAY CAT-MOUSE & CONTINUING TO DO SO....HAV AN ATTACHMENT ATTACHED.
Applicant Name : I C PRAVEEN
Office Submitted To : Trivandrum
Department Submitted To : ISSUE
Section Submitted To : ADMINISTRATION
Please keep this carefully for your future reference.
Regards,
System Administrator-ATS
Note:-This is an auto-generated mail. Please do not reply to this e-mail Id. In case of queries please contact Reserve Bank of India, Central Office, Mumbai.
PRESIDENT'S SECRETARIAT HELPLINE
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Request/Grievance Status
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Registration Number : PRSEC/E/2013/02402
Print/View Grievance
Name : Dr. I C PRAVEEN
Date of Receipt : 05 Feb 2013
Current Status : President's Secretariat has received the request/grievance
and is under examination
Note : For further action taken on this request/grievance, please check status after 7 days from date of receipt.
Docket Status As on Date ...
DocketNo 3********013
Consumer PRAVEEN I C
CreatedOn 2/5/2013 12:22:33 AM
Sector Banking
Category Others
Company Vijay Bank
ProblemTitle others
Complaint/QueryDetails My name is Praveen, am writing this letter/complaint on behalf of my granny(D.Vijayamma) who is a faithful customer of Vijaya bank for more than 40 years. Her account nos. are: 1) 301********0002 AVADI,CHENNAI 600054 (PENSION ACCOUNT) 2) 204101010007676 MAIN BRANCH,TRIVANDRUM 695001 SHE IS BED RIDDEN FOR 6-8MONTHS AND IS AT PRESENT AT TRIVANDRUM. APPROACHED MAIN BRANCH,TRIVANDRUM 695001 BUT THEY ARE STILL WORKING ON EXCUSES/HOW TO GIVE HER THE PENSION AMOUNT WHICH IS DUE FROM 6-8MONTHS NOW. THE BANK FULLY THUS LIMITING THE HELP TO A SENIOR CITIZEN(80yrs), A WIDOW, AN ARMY PENSION HOLDER & AN OLD/SICK/INCAPACITATED VIJAYA BANK CUSTOMER. REPEATED APPROACHES TO THE BANK HAS NOT GIVEN ANY RESULTS.
Case Status - Open
Case Remark :
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Status as on 07 Feb 2013
Registration Number : DEABD/E/2013/00320
Name Of Complainant : Dr I C PRAVEEN
Date of Receipt : 06 Feb 2013
Received by : Department of Financial Services (Banking Division)
Forwarded to : Vijaya Bank
Officer name : Mr. K V Brahmaji Rao
Officer Designation : General Manager
Contact Address : Head Office,41/2, M.G.Road,
Bangalore
560001
Contact Number : 0********66
e-mail : vbrahmajiraok@VIJAYABANK.co.in
Grievance Description : My name is Praveen, am writing this letter/complaint on behalf of my granny(D.Vijayamma) who is a faithful customer of Vijaya bank for more than 40 years. Her account nos. are: 1) 301********0002 AVADI,CHENNAI 600054 (PENSION ACCOUNT) 2) 204101010007676 MAIN BRANCH,TRIVANDRUM 695001 SHE IS BED RIDDEN FOR 6-8MONTHS AND IS AT PRESENT AT TRIVANDRUM. APPROACHED MAIN BRANCH,TRIVANDRUM 695001 BUT THEY ARE STILL WORKING ON EXCUSES/HOW TO GIVE HER THE PENSION AMOUNT WHICH IS DUE FROM 6-8MONTHS NOW. THE BANK FULLY THUS LIMITING THE HELP TO A SENIOR CITIZEN(80yrs), A WIDOW, AN ARMY PENSION HOLDER AN OLD/SICK/INCAPACITATED VIJAYA BANK CUSTOMER. REPEATED APPROACHES TO THE BANK HAS NOT GIVEN ANY RESULTS SO FAR INSTEAD CONTINUING TO PLAY CAT-MOUSE AT WHICH THEY ARE AN EXPERT AND CONTINUING TO DO SO STILL AT THE STAKE OF A CUSTOMER WHO IS A SENIOR CITIZEN 80yrs, WIDOW, ARMY PENSION HOLDER PLUS NOW SICK/INCAPACITATED....... I PLEAD YOU TO TAKE SEVERE ACTION AGAINST THIS PUBLIC SECTOR BANK OFFICIAL RESPONSIBLE FOR THE ESCALATION AND RESOLVE THE ISSUE AT THE EARLIEST AS THEY KNOW THERE IS NO INSTRUMENT TO FIX THEIR ACCOUNTABILITY NEITHER A SELF DETERRENCE IN THEM STOPPING THEM DO ALL WHAT THEY WISH...KICKING CUSTOMERS FROM POSTS TO PILLARS. VIJAYA BANK NOW FOR ME EVER ASSOCIATED WITH WORST BANKING EXPERIENCE UN PROFESSIONALISM UNETHICAL WORK DISPLAY POOR VERTICAL MANAGEMENT MERE HARASSMENT OF CUSTOMERS. AND THE LOOSERS ARE WE CUSTOMERS AS USUAL.
Date of Action : 06 Feb 2013
Status as on 07 Feb 2013
Registration Number : RBIBK/E/2013/00164
Name Of Complainant : D VIJAYAMMA
Date of Receipt : 05 Feb 2013
Received by : Reserve Bank of India
Forwarded To : Banking Ombudsman trivandrum On 05/02/2013
Officer name : Shri F R Joseph
Officer Designation : Banking Ombudsman
Contact Address : C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram695033
Contact Number : 04********3
e-mail : bothiruvananthapuram@rbi.org.in
Date of Action : 05 Feb 2013
STILL TO FOLLOW!