TATA Indicom - Unfair tactics being used by Tata Indicom to charge innocent customers
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Complaint by: Nitin on May 19, 2011, 12:44 am in Telecommunications

Hi,


I had registered for two postpaid connections of TATA Indicom from Thiruvananthapuram, Kerala for two months that is from Dec 2008 to Feb 2009. The two numbers that were registered to me were ********51 and ********50. I had paid all my bills for the two months of usage and had asked the service provider for termination of services for these numbers since I was relocating to Bangalore. However, after about 6 months, I got a bill for one of the numbers from Tata Tele Services that I had dues on my cell phone and I had to pay a penalty on avoiding which I would be liable to prosecution by law. Since I did not want to go through the hassles of courts, I paid the bill and again disconnected the number for which I had recieved the bill.

Now after 2 years of no communication, an advocate representing Tata tele services has again sent me a notice stating that I have pending dues on both the above mentioned numbers and I need to pay up. I do not even have the reciepts of my payment since this incident was 2 years back and there was no communication whatsoever about any dues all this long. I myself work for a company (TCS) from the Tata group and this kind of money extracting process from innocent customers is totally uncalled for especially when it comes from such a reputed company like Tata. This should be immediately put to stop and there is abosolutely no logic for these kinds of bils out of the blue.

I hope that my grievance is resolved and I hope that it helps in avoiding such incidents for other customers

Complainant's Goal: I want this threatening of customers to be stopped
Complainant's Target: TATA Indicom
Complaint Location: IndiaKeralaKasaragod
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Recent Comments
3.
Sat, 21 May 2011 - Business Reply from - Tata indicom (TATA Indicom)

Dear Mr. Nithin,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, our concerned team tried to contact you but unable to establish the contact, however, we request you to provide your other alternate number to get in touch with you for doing needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-******** (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

2.
Thu, 19 May 2011 - Business Reply from - Tata Indicom (TATA Indicom)

Dear Mr. Nithin,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 2********. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-******** (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

1.
Thu, 19 May 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to TATA Indicom on May 19, 2011, 12:44 am