Merchant Navy - Unauthorised withdrawal from my account using cloned atm card

Complaint by Mithilesh on June 24, 2011, 12:40 am in Banking and Finance

i have an NRE account with ICICI bank ranchi branch. There was an unauthorized withdrawal of money from my account using cloned atm card. i am registered with ICICI for phone banking and hence should have recieved the SMS notification of these withdrawals but i did not recieve any notification for all unauthorized withdrawals of money from my account. All these withdrawals were in excess of 10 thousand rupees. i lost 85 thousand rupees from my account. though i was not able to check my account details on 18th, 19th, 20th, and 21st since i was out of ranchi but if i would have recieved the SMS update i would have been able to spot the unauthorized withdrawals and would have blocked my card.

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Complainant's Goal: retrieval of my money

Complainant's Target: Merchant Navy

Complaint Location: India › Jharkhand › Ranchi

Complaint URL: http://www.icomplaints.in/unauthorised-withdrawal-from-my-account-using-cloned-atm-08956.html

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Thu, 30 Jun 2011 - Business Reply from - ICICI Bank Care (Merchant Navy)

Hi,

We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "IBGUID:1921558" in the subject line.

Regards,
ICICI Bank Customer Service Team.

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