Dear sir,

Train no.: 12511
date of journey: 09-Feb-2017
pnr status 2125929437
name of passenger : Neelam Singh
age :51 (female)


As Train late by 36 hrs and 30 min ,no reason provided by railways why train was late so i asked irctc customer care and they told me to enter tdr because the passenger don't want to travel as there is no confirmation weather train will depart from Gorakhpur junction or not.
now when i asked about my tdr status ,ircrtc told me that it was rejected without any reason by railways.

So therefore i requst you to kindly refund the amount as train was late by more than 3 hours and passenger has not traveled.