I support this complaint.

I support this complaint. I am also facing similar problem with tata photon connection and case history of my connection number ********42 almost same . No solution .... quite hopeless even customer service .

Hi Dheeraj,

Finally, I am writing this mail after lots of exasperation and harassment gifted to me by your so called "Gadget Of the Year" company.

I lodged a complaint to surrender my connection along with a hand written application in second week of January at Hyder Nagar Office, Hyderabad. I confirmed the same when I received a call from Tata Photon for cancellation. I received a bill of Rs. 558 for hardly using any service in the month of January.

When I called your customer care for inquiry on the bill, it was told to me that "We will definitely look into the issue and get back to you" as your employees are always taught to say but there was no action taken against it. The issue doesn't end here. Then, I started receiving the calls for not paying the bill. Your front end executives start speaking before listening to customers problems that too not in the preferred language but in some regional language which is totally an alien language for me.

I received a call in the month of Feb and it was told to me that there is no cancellation request given by me which is totally a wrong statement and shows how sincere your employees are. When I explained my problem again like a stupid customer, again a so called "TICKET" was created which is of no importance because it has become a usual thing for Tata Photon to miss SLAs. As per this call, my account was deactivated from Jan 12, 11 to Jan 20, 11 but again it was reactivated again for no reason. On one hand, you people say cancellation request was not given then why the account is deactivated. Now, when I have told many times on my pain to you people that I have given the cancellation request then why no action is still taken to deactivate the connection permanently. Instead of solving the customer's problem, you are giving me more problems and pains by sending me bill of forth coming months like March 11 for postpaid connections. Don't you find it funny to receive the march bill on Mar 11 itself for a post paid connection.

I called customer care on Mar 6, 11 at 2255hrs and spoke to Avinash (front end executive). I got to know from him that the ticket is in Open State with Billing Department on which no action has been taken till date. Am I a fool receiving your mails to pay the bill for not using your connection from the day I have given request for the connection surrender?

Tata is troubling me so much that a mail is not enough to explain it. I think a good and enthusiastic writer can write a book on the problems faced by Tata customers. Please go through the usage of your internet in my account for the period it was with me. I have hardly used it and paid you full bills without any issue. Now, its high time to take action

At last, I am telling you very clearly that I am not going to pay any bill to you guys till my problem is totally solved and I will just for the usage made by me before requesting for surrender of connection. Do whatever best possible is in your hands being a so called NODAL OFFICER to solve customers' complaints instead of hiring foolish employees. Please do not waste my precious time by sending meaning less bills.

If I repeatedly keep receiving such emails and calls then I wont hesitate in take some serious actions against you guys. So, its better you take some action before I take and solve my issues.

I support this complaint.