Tata DOCOMO - Tata photon plus prepaid delivering false promise to customers (extra MB space)
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Complaint by: dip on February 3, 2013, 12:55 pm in Internet Related

Till date no amount refunded by tata docomo in my account

yet to solve this complain

Tata photon prepaid No ********90

Account No ********92

Service Request No. PRRG12808773

I'm not getting extra 5% usage space till now.

that was declared by your customer support team upto 31.01.2013 in case of on line recharge only.

I recharge on 29.01.13 for INR 255 thru ur portal

Transaction Id : MSPG2********7

and details of earlier recharge of 12th January 2013 are as follows:

Order Number: ********
Order Date: 12 January 2013 16:42

Recharge of Rs.255 for Tata Docomo Photon Plus DataCard
number ********90

Payment Mode:
Rs.255 paid by DC (State Bank of India | 622018 ). bank reference number is 201301129044203

Kindly ensure to credit 10% extra MB space in my account at the earliest


Regards

J Chatterjee

Mob: ********03

Complainant's Goal: Ta earn 5% extra mb space for both recharge ( total 10% MB space )
Complainant's Target: Tata DOCOMO
Complaint Location: India › West Bengal › Kolkata
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Complaint marked as SOLVED from complainant!

Recent Comments
2.
Tue, 05 Mar 2013 - Business Reply from - Tata Docomo (Tata DOCOMO)

Dear Mr.Chatterjee,

We Called on your given number ********03 and informed that complaint number PRRG12808773 is closed stating that debited amount will be refunded in bank account within 7-10 working days.

Thanks and Regards,
Customer Care
Tata DOCOMO.

1.
Mon, 04 Feb 2013 - Business Reply from - Tata Docomo (Tata DOCOMO)

Dear Mr.Chatterjee,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.