Attn. Ms Sunitha George,
Appellate Officer (As mentioned on the Tata Docomo Wi-Fi Data card pouch)

I had booked a Tata Photonmax Wi-Fi data card on the Tata docomo Website and paid the money through credit card. Please see the details below:

Invoice Number: EC0110049977

Payment mode: CC


S No. Date Item Code Item Description Qty Rate Amount

1 04-Dec-2014 22:54:52 PCPRE0781 10 GB + Extra Data plan @ Rs 350 1 350.00 350.00 2 04-Dec-2014 22:54:52 DCPHO0801 Photon Max Wi-Fi

1

1999.00

1999.00

Total: 2349.00


This was done on December 4 and today is December 25 and so far no activation has happened. I have been patiently waiting and listening to your customer care people. Their standard reply is “sorry for the inconvenience, your case has been escalated to the concerned department, this will be resolved shortly or after some time” Exactly two weeks have gone by and so is my patience. I spoke with various customer service people and they say this is pending for local reference verification. Plenty of calls already has been placed from the local reference person’s mobile number and so far no verification has taken place. I have the following questions:


1) It says Doorstep activation on your website, but this is false. You are trying to mislead or cheat the customer by displaying false information and taking money from them which is similar to what online fraud companies does.

2) Since the activation was not done, I requested for the money back. This is too your people have rejected saying there is no such option.

3) The customer service department asked me to be patient. Well, I have been patiently waiting for 3 weeks with umpteen number of calls made to your customer service department. They say it will be resolved after “some time”. However, they do not know what this “some time” means, whether it is 15 minutes, 1 hours, 8 hours, 1 day, 2 days, etc. They refuse to make any commitments.

4) I asked the email ID and contact details of the Nodal Officer and or the appellate authority but your customer service people refused to provide the same saying they do not know their contact details.

5) The customer service people say the reference check has been negative. So far not even a single call has been made from Tata Docomo on the reference number provided. This means you are just running an online fraud duping the customers money by giving false promises on your website.

Kindly look into this issue and resolve it within a definite time frame or return my money. The photon number is ********74

Thank you,

Sebi Thomas,
Lloyds Medical Solutions Pvt Ltd,
#52, Prestige Hosto Chambers,
I Main Road, Sheshadripuram,
Bangalore - 560 020 Fax: +********5651
PH: +********2525, +********1597 Extn 9