TATA Teleservices Ltd. - Slow speed and worst service
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Complaint by: Vikas on September 16, 2010, 11:52 am in Internet Related

Hi,

I have purchased a Tata Photon Plus device on 3rd Sep 2010. Tata Photon Plus claims that this device has the speed up to 3.1 mbps but I did not get speed beyond 10kbps - 20kbps. Also customer care of tata frustrates the consumers a lot. We have to keep waiting for 10-20 mins just to get the call picked up on customer care.

The issue has not been resolved yet and Tata customer care says it will take 3-4 months to resolve this issue. You people say can you go with this tired, slow and poor service.

The service has really made me into a deep stress and frustration as I have suffer with a lot of loss of time/work and money just due to Tata Teleservices Ltd. Do you also know Tata teleservices made many consumers of our great ndia in deep stress and frustation just because of its worst service in India.

We trust Tata because its an Indian company but it is breaking Indians trust. We should protest against it.

JAAGO GRAAHAK JAAGO!!!

Last but not least, never make a mistake of buying Tata Photon Plus!!!

Thanks,
Vikas

Complainant's Goal: Consumer awareness
Complainant's Target: TATA Teleservices Ltd.
Complaint Location: India › Uttar Pradesh › Ghaziabad
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3.
Tue, 21 Sep 2010   Message By Complainant Vikas Tyagi

Hi,

I have purchased a Tata Photon Plus device on 3rd Sep 2010. Tata Photon Plus claims that this device has the speed up to 3.1 mbps but I did not get speed beyond 10kbps - 20kbps. Also customer care of tata frustrates the consumers a lot. We have to keep waiting for 10-20 mins just to get the call picked up on customer care.

The issue has not been resolved yet and Tata customer care says it will take 3-4 months to resolve this issue. You people say can you go with this tired, slow and poor service.

The service has really made me into a deep stress and frustration as I have suffer with a lot of loss of time/work and money just due to Tata Teleservices Ltd. Do you also know Tata teleservices made many consumers of our great ndia in deep stress and frustation just because of its worst service in India.

We trust Tata because its an Indian company but it is breaking Indians trust. We should protest against it.

JAAGO GRAAHAK JAAGO!!!

Last but not least, never make a mistake of buying Tata Photon Plus!!!

Thanks,
Vikas

2.
Tue, 21 Sep 2010 - Business Reply from - Customer care (TATA Teleservices Ltd.)

Dear Mr.Vikas

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom account details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

1.
Thu, 16 Sep 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to TATA Teleservices Ltd. on September 16, 2010, 11:52 am