icici prudential - shipment delivery

Hi,

I got call from first flight office on 17th of this month saying there is a parcel for me from mumbai.they told its a gift box.i had given my office address to deliver,they told next day morning i will get it.i waited for two days nobody called me,i called up customer care they told the consignment is at marthahalli godown. i visited marthahalli godown,but there was only a empty cover was there,they told its misplace it. i called customer care people many times they used to say they will call back,but they ddnt turn back,later i realize you people are bluffing me after misplaced my consignment. i want to one thing if you cant give any proper delivery or service, why you are there? please let me know should i forget my consignment? will it come?

Ratheesh P

9986376486
Consignment number:B23166513