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Sony Ericsson - Service centers

Complaint by mayank on March 5, 2010, 6:57 pm in Mobile Service Providers

Sir,

I have purchased w580i on 14 Oct 2008 ,but after 8 months it had some problem in display ,so I went to service center in Kota(Rajasthan) they kept it from June 2009 to almost for three moths .After getting it back the problem was still there .They changed the motherboard plate for two times and when I again went back they started giving me meaning less reasons and in that duration my warranty period had been over
Then I call to customer care so many times ,but the result was same no hearing

I can\'t understand which type of service they provide ,even they don\'t have qualified workers in service centers

Please tell me what action shall I take against Sony Ericsson ,I am ready to take any action .They spoiled my time ,money and because of frustration and I was not able to concentrate on my business

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Complainant's Goal: i want new mobile
Complainant's Target: Sony Ericsson
Complaint Location: India › Rajasthan › Kota
Complaint URL: http://www.icomplaints.in/service-centers-02128.html

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Recent Comments
   

4.
Tue, 13 Apr 2010   Message By Complainant mayank

Sir I am not getting any reply from sony Ericssion.

3.
Tue, 23 Mar 2010   Message By Complainant mayank

Hello Vijay

the handset is still with me .Can you please tell me your mail id so I will send you all the detaails on your mail id

2.
Tue, 23 Mar 2010 - Business Reply from - Sony Ericsson Contact Center (Sony Ericsson)

Dear Mayank,

Thank you for contacting Sony Ericsson Contact Center.

This mail is with the reference to your concern regarding Sony Ericsson handset.

We request you to kindly confirm us whether the handset is with you or with service centre. So that we can escalate your case to the concerned department and we assure you that this time we will not let you down. We need your co-operation in this regard.

Best Regards,
Sharma, Vijay
Sony Ericsson Contact Center

1.
Fri, 05 Mar 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Sony Ericsson on March 5, 2010, 6:57 pm

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