Royal Enfield - ROYAL ENFIELD HIMALYAN NEW VEHICLE MANUFACTURING DEFECT(RECURRENT)
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Complaint by: samuel vijay on November 9, 2017, 3:50 pm in Cars Parts and Vehicles

I am here and hoping to get a remedy/rectification for my problem and am mentally down because of this serious issue. (NEW BIKE - OLY LESS THAN 9000KMS DRIVEN - ONE WEEK AT SERVICE CENTRE AND ONE WEEK WITH ME) - WORST SCENARIO EVER SEEN.
I purchased ROYAL ENFIELD HIMALAYAN - GRANITE (TN 12 R 5122) ON 25/12/2016. Its not been a year but stuck up so many times in the mid of the road and lost my interview becuase of this issue.
ISSUE IN MY BIKE
1. COIL (MAGNITUDE, RELAY) PROBLEM - FIRST BREAK DOWN AT MID OF THE ROAD AT LESS THAN 2500KMS, I WAS BREAKDOWN BECAUSE I SPENT NEARLY RS. 1.80LAKHS FOR THE BIKE AND NONE CAME FOR THE HELP AND I TOOK TATA ACE FOR THE AMOUNT OF RS.1800/-(NOTE - ANNA NAGAR SOUTHERN MOTORS WHERE I PURCHASED MY BIKE WAS CLOSED DUE TO SOME ISSUES) TO CHROMPET WORKSHOP AND THEY DONE A GOOD JOB AND SPOKE TO ROYAL ENFIELD SERVICE MANAGER MR.BHARATH - TRICHY DIVISION( GOT THROUGH SOME CONTACTS) AND WITHIN NEXT TWO DAYS AGAIN MY BIKE GOT STUCK UP IN THE MID OF THE ROAD AND AGAIN SPENT RS. 1500/- FOR TOWING TO CHROMPET SHOWROOM AND NEXT TWO DAYS MY BIKE WAS READY.
(WHEN THIS INCIDENT HAPPENS WITHIN 2500KMS IN THE MID OF THE ROAD CALLED FOR A TOLL FREE SERVICE - THE PERSON CME AND DONE NOTHING AND TLD TO TAKE THIS VEHILCE TO SHOWROOM ONLY BUT HE DEMANDED FOR RS. 800/- AND I PAID RS. 300/- ON REQUEST - PROOF WITH ME - WORSER SITUATION THAN ANYTHING)

2. HANDLE BAR COMPLAINT - THE KMS AROUND 5000KMS THE NEXT PROBLEM AROUSED THAT IT WAS SO SO HARD AND TIGHTEN HANDLE BAR COMPLAINT AND RECTIFIED IN THE SAME SERVICE CENTER CHROMPET AND ALSO THEY CHANGED MY CLUTCH BECUASE I WAS SUFFERING FROM HARDEN GEAR SHIFTING PROBLEM ALSO.

3. RUNNED PEACEFULLY FOR NEXT 2500KMS TOTALLY (8000KMS) AGAIN COIL PROBLEM AROUSED AND STUCK UP IN THE MID OF THE ROAD( NOTE - WHERE MY BROTHER NEWLY WEDDED COUPLE WERE RIDING AND THAT BECAME MY FEROCIOUS DAY BECAUSE THEY STUCKED UP IN THIRUVANMIYUR LATE NIGHT).
THIS TIME I AM NOT READY TO TAKE THIS VEHICLE TO CHROMPET (NOTE - MY PLACE IYYAPANTHANGAL BUT ACTUALLY AM GOING FROM THIS PLACE TO CHROMPET FOR 18 KMS FAR AWAY BECAUSE THE REASON BEHIND WAS WE TOOK ANOTHER TWO ENFIELD - HIMALAYAN GRANITE & THUNDERBIRD IN CHROMPET SHOWROOM MEANWHILE ANNANAGAR SHOWROOM WAS CLOSED AS EARLIER MENTIONED)

BECAUSE I DONT WANT TO SPEND OTHER THOUSANDS FOR THIS PURPOSE AND TOOK TO NEAREST KATTUPAKKAM SERVICE LAST WEEK WITH THE HELP OF LOCAL MECHANIC AND AGAIN THEY SAID COIL PROBLEM AND TOOK 3 TO 4 DAYS TO READY AND CHECK. AND I TOOK AFTER 4 DAYS FROM THE SERVICE CENTER.

RUNNED FOR ANOTHER A WEEK AGAIN GOT A COMPLAINT (DATED 06/11/17) IN SELF START , INDICATORS NOT WORKING ( SERVICE ENGINER TELLING LIKE FUNGUS FORMED IN ELECTRICALS) AND STILL IN SERVICE CNTER FOR THE PAST FOUR DAYS FOR PROPER VERFIY AND CHECK UP.

I WILL UPDATE MY LAST JOB CARD FOR THE REFERENCE AND OTHER DETAILS IN THE ROYAL ENFIELD COMPUTER FEED (MANUFACTRING DEFECTS AND CHANGES), IF WANT ANY PROOF AM READY TO GIVE THAT.

STILL I DONT WANT TO TAKE UP RISK FOR LONG RIDES AND STILL I DINT GO ANYWHERE OUT OF CHENNAI. AM AFRAID TO RIDE LATE NIGHT INSIDE CHENNAI ITSELF. I WAS LOST THOUSANDS AND THOUSANDS BECUASE OF THIS BIKE WHERE I SPENT AROUND RS. 1.80LAKHS.

NOT WORTH FOR MONEY AND MADE ME DEPRESSED IN MY LIFE, CAREER AND IN EVERYTHING.. PLS PLS HELP GETTING RID OF THIS AND GET ME PROPER RESPONSE AND REPLACEMENT.

MY LAST COMPLAINT JOB CARD IS ATTACHED AND LET ME KNOW U WANT OTHER PROOF OR MY COMPLAINT WAS REGISTERED IN THE SERVICE BOOK WHICH IT WAS ATTACHED WITH CHROMPET AND KATTUPAKKAM ROYAL ENFIELD SERVICE .

PLS PLS PLS HELP ME OUT AND WANT REPLACEMENT BECAUSE I LOST MY LAKHS FOR THE BIKE AND UN NECESSARY SPENT THOUSANDS AND THOUSANDS WEEKLY WEEKLY FOR THE NEW BIKE WHICH NOT EVEN TOUCHED 9000KMS..

Complainant's Goal: COIL PRBM, SELF START PROBLEM, OVER ALL BIKE COMPLAINTS (NEW BIKE - LESS 1YR)
Complainant's Target: Royal Enfield
Complaint Location: IndiaTamil NaduChennai
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