I had ordered Philips Steam Iron GC1980/20 from Homeshop 18 which on receipt was found broken. I was asked to courier back the broken Philips Steam Iron to the vendor’s address(R.M.V.Enterprises,Bangalore) for replacement but the parcel was not accepted thrice saying that the vendor is out of station and the parcel was kept at Bangalore’s office for a month waiting for the vendor to return but ultimately when it was refused thrice then I was asked by HS18 to resend the parcel at their HS18 address, Because of this confusion of sending and resending for replacement, I lost my parcel in transit. Courier company are only offering me courier charges Rs 125/- as per their policy. I want to ask as to why should I bear loss because of HS18 and his vendor's fault for sending defective item and then giving wrong address for replacement.

Firstly, HS18 should not have asked me to courier the item back to the vendor if they were not sure that the vendor would receive it or not. Secondly, if the vendor intentionally refused thrice then he should be penalised for going against the terms and conditions of HS18 for intentionally refusing to accept the parcel for replacement but HS18 is believing the vendor and not the customer inspite of checking the tracking system of the courier company where it is clearly mentioned that the parcel was held for a month at Bangalore. It becomes the duty of HS18 to refund or give replacement to their genuine customers if they do not want to penalise their vendor. My friends who are interested in buying the items from HS18 should c track the consignment to confirm that vendor refused to accept the parcel (BlazeFlash couriers/airway bill no. 2********/ date 26.03.2012 ) and inspite of this the company is blaming me and not the vendor (R.M.V. Enterprises)


I would like to inform other old and new customers of HS18 to avoid shopping from this site as I have been dealing with this company since 1 year and everytime I had faced harassment. These people intentionally send wrong or defective items and then if someone asks for replacement they had to wait for minimum month. I again took risk in the month of April by ordering moisturiser 1100ml bottle (Rs 1200) and they intentionally sent 1000 ml bottle (Rs1000). Earlier also I had faced similar issues , once I ordered microwavable dinner set and they sent microwavable bowls. Few months back I ordered large 4coffee mugs(Rs 850) and they sent smallest 2” tea mugs which were not more than Rs 200. I then ordered black coloured camera which they said was in stock at the time of ordering. But they sent silver coloured camera. For my kid, I had ordered Toshiba white colour smarty game and they sent black colour piece. Everytime they send the wrong or defective item and I have to keep it thinking of not taking botheration of sending back for replacement as they do not provide pick up facility for Jammuites. This time I had to lost both my money (Rs 2021) and iron .

Today HS18 called up regarding my complaint for broken iron after 3 months (surprisingly after sending approx 30 emails requesting them again and again for refund or replacement) and their senior officer said that HS18 is not at all responsible for the harassment faced by me. I asked them as to why they send broken items initially and then they give vendor’s address for replacement (without arranging their courier pick up facility )where the vendor refuses to accept the parcel and then they ask the customer to resend at their HS18 address. In my case this whole issue took 3 months time for replacement . And now after 3 months they said its not their fault . Whose fault is it then?? I don’t think after reading this anyone would take risk like me to buy items from HomeShop 18