Hi,

I already contacted contact@maruti.co.in on 5th July but till date no resolution.

Complaint reference no. 2********0

Details:-
Order No – 513-5181
Model – New Swift VDI BS VI
Color – Pearl Arctic White
Booked in the Name of – Anupam Dwarika Bani
Dealer - Spectra Motors, Borivali, Mumbai

I think you can understand the value of new vehicle, not commercially but the emotion attached to it.

“Maruti Suzuki – The Family Car”. Today my family was very much disappointed by booking a car with you.

I am extremely glad that Maruti Suzuki’s authorized dealer makes false commitment to the customer.

I am also quite surprised that your Dealer gives the verbal communication but not ready & able to transfer the call to the respective Branch Manager. Having requested for call transfer proceeded to Team Leader. They do not treat & communicate with the customer which is highly unprofessional.

However I need to know why the delivery of the vehicle got delayed.

Secondly I would also like to have a letter from Maruti Suzuki regarding the reason for delay.

Need a reply for the below queries.
1. Why delay in delivery of the vehicle.
2. What is the ideal delivery time after receiving all the documents & payment from the customer when vehicle is readily available (as informed by the dealer).
3. Please understand the criticality of the business. Each and every process is time bound. Any sort of delay in one process messes up the bundle of joy.

Information has to be gathered and passed on to the customers at the right time and for all such things effective communication plays the key role. If this fails entire system gets paralyzed.

Why do individual prefer Maruti Suzuki or any other Brand It’s purely on the basis of Brand, Quality of service, Confidence on the manufacturer & failure resolutions and Response Time.

I also want to thank you for making my Swift VDI look like Maruti Alto/800 in terms of interiors.

Please note why I am saying this. I want to brief you about the deal also so that you can understand the case better.

At the time of booking with the dealer, Sales Executive and his Team Lead assured that I will get benefits like:

Mudflap
Matting
St Cover
Teflon Polish
Engine Waxing
Bumper Molding
Filming

Along with this I will get Nippon Duel Din with JBL speakers @ 14000/-. It was already informed that if you are giving some complimentary items, please do not compromise on quality. Also taken 2 years extended warranty for 7060/-.

Now Reality:-
Mudflap – are of MGT (which were used in 800 or Alto)
Matting – worst quality.
St Cover – it will be better if I would have not taken this.
Teflon Polish – I doubt about this (please send your engineer who can inspect the same)
Engine Waxing – Not sure.
Bumper Molding – ok types.
Filming – Carrying cuts from some places already.
Worst quality products fitted.......

I have also asked for the invoice for the same. But they can not give any invoice or any written document which give the details. And regarding Audio system Invoice, they have given me Duplicate Order Receipt.

It is spoiling the Brand image of Maruti Suzuki. I was not expecting this from company like you.
If you can resolve the concerns on priority it would be highly appreciated.

You can understand CAR is Family’s emotion.
Looking forward for quick revert & sensible response. And I think you all will again help my Maruti Swift VDI will not look like 800 or Alto.

Apart from this yesterday I visited the dealer to take the pending documents, but your customer care manager were not interested to resolve the issues. They were not attended the customer also. Sales executive tried to convince me by giving apology letter, which I have not accepted.

Pathetic behavior of Maruti Suzuki Customer Care.

Its almost 5 days now and no resolution.

Please resolve the issues on priority.

Thanks / Anupam Bani / ********50