1. That, I, Sanjay Wagh, s/o Shri Chandrabhan Wagh, age 45 years, resident of Quarter No P- 160/03, Basant Bagh Enclave (Near Power House) Post Office - Bhatinda Cantt, Bhatinda (Punjab) (INDIA) – 151 004, state as under.

2. That, I have obtained Tata Indicom Walkie connection (bearing No ********40) during the month of December 2007 from the authorized franchise of TATA Indicom (Charu Communications, Near Saint Francis School, Bhatinda (Punjab). There was a SCRATCH CARD SCHEME on every purchase of new TATA Indicom connection (with the highest prize of TATA SAFARI Car) in vogue during that period. However, I never been issued any scratch card and rather the executive from TATA Indicom (named some Mr Sarabjit Singh) ascertained my signatures on number of places on number of forms (as is being done by all cellular companies, every time when getting any new connection), including one acknowledge card. He (Mr Sarabjit) explained me that I will get the scratch card within next one or two days, after activation of the connection successfully, which I believed) while handing over me the walkie talkie handset and other accessories. After launching extensive requests to the dealer, he told me that all the scratch cards are collectively scratched by the Manager at their office and some Rs 25/- talk time has been evolved in my scratch card. This is the strange procedure being adopted by the coveted company like TATA. Then I along with the owner of M/s Charu Communications, Bhatinda (through whom I ascertained the above connection) went to the dealer and insisted to show me the copy of my scratch card/acknowledgement card. After our repeated requests the Manager/Owner of the agency handed over me one Acknowledge Receipt and wrote the fact on the overleaf of acknowledgement form in Punjabi language which says that “The scratch card scratched by me and no gift found therein” (copy of subjected scratch card is enclosed herewith).

3. When I narrated the incident to the TATA Teleservices through number of e-mails, they sent one Mr Gulshan Nagpal at my residence to sort out the issue. He however, explained his inabilities to help me and rather requested for some compromise that my some fraudulent dues(created by the Tata Indicom Company) will be waived off against the SCRATCH CARD issue which is self explanatory that the TATAs were WRONG at their end.
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Although, I agreed for the same intoto; but subsequently, certain irregularities created by the firm compelled to process put forward my predicaments to your honorable court.

4. Since internet connection could not be connected through the above walkie set, I procured LG handset and obtained another connection bearing No ********13 paying all the necessary initial installation charges including security deposit etc. I have also paid all the bills bills regularly, despite the fact that I have not been delivered any appropriate bill. However, the services again disconnected on the above connection, during the month of May/Jun 2009 by the TATA Indicom all of sudden without informing me verbally or in writing. After various personal visits and telephonic requests I was told that I owe some Rs 900/- to them. I have also paid the same to their collection manager some Mr Gurpreet on 30 July 2009 and obtained the receipt for the same. I also requested him to put his remarks that “All Dues Payments Cleared” against me, which he did (Copy of Bill Payment Receipt bearing machine No ******** dated 30 July 2009 attached). After paying all so called dues the connection has finally again restored on above number on 05 August 2009 and it was in vogue for next 10 – 15 days (Outgoing calls were allowed for next three four days and incoming calls for some 10 – 12 days only). And, to the utter shocking blow the services of aforesaid connection again de-activated by the TATA Indicom without informing me, with effect from 18/09/2009. This act of the TATA Teleservices is utter nonsense and a case of PURE DEFICIENT SERVICES. This attitude seems to be against the ethos and norms of TRAI as well as also contradictory the Telecom Regulatory Authority of India Act, 1997. Despite my number of personal visits and telephonic requests the said connection has not been restored by the TATAs until now.

5. Furthermore, I have been served one legal notice by Advocate Mr Chetan Dayal, Chandigarh bearing No P/O/0709/1954 dated 10 July 2009 for an imaginary Account No ********4 (copy attached at exhibit ____ ), whereas I have cleared all the dues well in time. The said letter was reached to me in our Army Roll Call Parade and I feel humiliated a lot without any fault of mine against in front large gathering of my soldier colleagues. This notice, probably pertaining to some account bearing No ********4


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(which I am unaware, since it has not mentioned any mobile number) and seems to be some other persons connection. When I inquired about it to TATA Telecom office located at Model Town, Bhatinda, everyone including the Receptionist (Ms Rama, I guess) expressed their inabilities to help me out in this regards. I however, again cleared the fraudulent dues levied against me.

6. Sir, on 19 November 2009 at about 1230h I received a telephonic call from some Mr Yadav (Mobile No +********4065). He in very rude manner told me that he is speaking from TEES HAZAREE COURT KARWAYEE VIBHAG (Tees Hazari Court Disciplinary Action Section) and he further narrated me, “Bhaisaab aap ki peshi thi, aap haqzir kyo nahi huye ?” (Brother I am speaking from Tees Hazari Court, and you was supposed to be present at the court, why weren’t you presented yourself there ?). Then he shouted that , “Aap ko notice diya gaya tha” (You have been served courts notice). Whereas I haven’t received any such notice from any agency. When I inquired about the case and notice he told that I owe some money to TATA Incicom and deposit it without any delay otherwise a summon will be issued and stringent legal action will be taken against me. He also threatened me that go and clear the dues immediately and confirm to him otherwise a summon will be issued and then I will be in Deep Trouble. Then I rushed to the TATA Indicom office and asked any dues against me. The lady (Mrs RAMA madam) told me there is some Rs 1171/- dues against me. In the utter feared state I immediately paid the so called outstanding dues and closed my account. Then I again called Mr Yadav at 1400h on 19 November 2009 (on the same number from where he called me) and confirmed him that I have paid the entire dues and requested him not to initiate any legal action/issue any summon against me. Then he told to talk to some Advocate Tyagi on his (Mr Tyagi’s) mobile No 0********97 which I obeyed helplessly. I do possess the entire call details as well as the recorded conversations during aforesaid episode. It is pertinent to mention here that I have harassed by the company or its hired staff which caused me lot of physical as well as psychological trauma without my fault. I am still in a shocked condition and number of times was thinking of creating any suicidal action due to the humiliations’ and the trauma caused by the Tata Indicom company.

 
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7. I have purchased one TATA LG (Model No LG-ADG335) Handset (Serial No 507KPMZ-0006363) for running the aforesaid connections for Rs 8500/- during the month of March 2008. When I approached Mr Gulshan Nagpal, then AGM, TATA Tele Services at Bhatinda on number of occasions telephonically and also personally visiting his Model Town office to disconnect the aforesaid closed TATA connection from my LG TATA Handset or restart the connection once again (as I have already cleared all the dues, kindly refer exhibit ___ attached). He didn’t attend my predicaments requests on number of times and his subordinate (Mrs RAMA again), rather suggested to me to go to their Pre paid office and have pre-paid connection re-activated on my aforesaid handset. When, approached them some Miss Poonam at Pre paid outlet of TATA Tele Services told me that now a days no paper-sim connections are being issued and no connection can be activated on the aforesaid handset and suggested in very strange manner to throw out the TATA handset in the dustbin.

8. Sir, the sequence of above episodes have caused me tremendous mental anguish/anxiety, followed by heavy medical expenses clubbed with heavy financial losses and of course, psychological harassments/trauma. It is requested that following compensation may please be granted to me from the Tata Teleservices Limited :-

(a) The TATA Teleservices Limited Company may please be asked to remit me the highest price (TATA SAFARI Car, when the scheme was in vogue) for the fraudulent practice adopted by them to deny me the SCRATCH CARD.

(b) Cost of my mobile handset LG TATA cost of Rs 8500/-.

(c) Rs 1171/- fraudulently levied upon me as quoted at Paragraph 6 above.

(c) Rs 5,00,000/- (Rupees five lacs only) compensation for the entire harassments and psychological trauma being levied upon me by the coveted company like TATAs.


Place : Bhatinda (Punjab) (Sanjay Wagh)

Date : 15 March 2010 (Complainant)