Honda Two Wheelers - POOR & WORST CUSTOMER SERVICE FROM HONDA MOTORS

Since 9th Aug 2011, i am escalating email to Honda Motors (customercare@honda2wheelersindia.com), but still now i have not received any reply email from HONDA MOTORS NOR my vehicles complaint is resolved. Due to JSP HONDA'S Worst service & carelesness, thrice i have given my vehicle for service. Already they have charged me Rs. 2500/- & ABOVE ALL THEY HAVE SPOILED MY VEHICLE PERFORMANCE, WHERE IN HAVE LOST MY VEHICLES SMOOTH PERFORMANCE, INSTANT PICKUP, MILEAGE & TROUBLE FREE CHOKE START. However, i received call from HONDA AREA MANAGERS MR. NAVEEN'S (9632802001) on 22nd Aug 2011 & he assured me that my complaints will attended in priority base & will deliver my vehicles in 2 days of time. Hence, as per his advice, for the 3rd time i have taken risk & given my vehicle for service with JSP HONDA MOTORS(3rd attempt) & I have left my vehicle on 30th Aug 2011 at 9.30am & i got information that they will get back to me, but for 2 days there is no response from JSP HONDA. Therefore on 1st Sep 2011 from HONDA AREA MANAGER MR. Naveen i received call & informed me that, to rectify the complaint it will take 7 working days. Also due to JSP HONDA SERVICE ENGINIEERS mistakes now again they are asking me Rs. 2500/- for service & ultimately now customer is penalised for the mistakes committed by the JSP HONDA SERVICE ENGINEERS. Will some one respond to this complaint else HONDA MOTORS will show seriousness only if I file the case legally in Consumer Forum. Now my vehicle is with JSP HONDA CHENNAI ASC (THIRUMANGALAM). Actually i have left my vehicle for water service, battery charging & to rectify the Air blocking issue. But due to their mistakes now they claiming that i have to change my piston & crank shaft for 3years old Honda DIO, as on 30th Aug 2011 overall kms of my vehicle is only 17400kms. Will someone take the necessary action at the earliest & instruct your respective cirlce Regional manager to intervene & get it rectified else i am sorry to say this delay in responding will lead to register a complaint IN CONSUMER FORUM.

I kindly request chief engineer of JSP HONDA to take the necessary action at the earliest, since depending on my two wheeler for business OR ELSE this lead to legal action.

Looking forward to your immediate action


Regards,
Aneeth B.