Airtel Chennai - Poor response to Grievance
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Complaint by: R G Texin Manufacturing Co. Pvt. Ltd. on October 1, 2012, 12:44 pm in Business and Finances

WE HAVE SEVERAL AIRTEL CONNCTIONS,ONE OF THE CONNECTION IS AT PLOT NO 43 SECTOR 5,OUR EXPORT UNIT AT IMT MANESAR DISTT. GURGAON. ONE TELEPHONE CONNECTION AT THIS LOCATION BEARING NO;124 4251 792 WAS SUDDENLY FOUND DISCONNECTED. WHEN CONTACTING THE LOCAL SERVICE AGENT WE WERE INFORMED THAT THE LINE WAS DISCONNECTE IN RESPONSE TO A PHONE CALL FROM ONE OF OUR EMPLOYEES. ON ENQUIRY IT WAS FOUND THAT THE EMPLOYEE WHO MADE THE PHONE CALL ON A CELL PHONE WAS DISMISSED A FEW DAYS EARLIER. WE ARE SURPRISED THAT PROVIDING THE PHONE CONNECTION TO A PRIVATE LIMITED CO. SEVERAL DOCUMENTS SUCH AS BOARD RESOLUTION/MEMORANDUM & ARTICLES OF ASSOCIATION/DIRECTORS PHOTOGRAPH/IDENTITY PROOF ETC. ARE DEMANDED.BUT FOR DISCONNECTION A PHONEY CALL FROM A DISGRUNTLED EMPLOYEE IS GOOD ENOUGH TO SEVER THE CONNECTION. SEVERAL E MAILS WERE SENT TO AIRTEL'S NODAL OFFICES ON VARIOUS LOCATION BUT NO SATISFACTORY RESPONSE WAS RECEIVED. WOULD AIRTEL REALISE THE AMOUNT OF INCONVENIENCE IT CAUSED TO OUR CO. SINCE WE GET OVERSEAS MAILS ON NETWORK CONNECTED TO THE ABOVE MENTION PHONE.

Complainant's Goal: I WANT TO KNOW WHO WAS RESPONSIBLE FOR THIS DISCONNECTION
Complainant's Target: Airtel Chennai
Complaint Location: IndiaHaryanaGurgaon
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