STORE ONE - poor customer service and incorrect information

I BOUGHT A PIECE OF JEWELLERY FROM ZAVERI PEARLS OUTLET LOCATED AT STORE ONE, SENAPATI BAPAT ROAD, PUNE FOR RS. 1790/- ON 18.11.09. I GOT 2 MORE PIECES OF JEWELLERY AS FREE GIFT. THE EXCHANGE WAS VALID WITHIN 14 DAYS FROM THE DATE OF PURCHASE. I WENT THERE TO EXCHANGE THE SET ON 1.12.09. BUT THE STAFF PRESENT THERE MS. SHEETAL, MR. RAZAAK AND THEIR SO-CALLED FLOOR MANAGER CHETAN GAIKWAD, SAID THAT ZAVERI PEARLS HAS WITHDREW THE OFFER OF BUY ONR GET ONE FREE AND NOW IF I SURRENDE THE JEWELLERY, I WILL HAVE TO SURRENDER THE FREE GIFTS AS WELL AND THE REPLACEMENTS WILL BE MADE WITHOUT ANY GIFTS. I DON\'T UNDERSTAND THAT IF THE SAME OFFER CONTINUES AT ALL OUTLETS OF BIG BAZAAR, THEN HOW COME THIS STORE ONE CAN STOP RUNNING THE OFFER AT ITS OWN DISCRETION.

THIS COULD HAVE WORKED WITH ME, BUT I WAS AGITATED AND AGONISED BY THE ARROGANCE AND CALLOUSNESS EXHIBITED BY THE STAFF MEMBERS OF STORE ONE. IT SEEMS THAT THEY ARE NOT GROOMED ENOUGH TO WORK IN A REPUTED MALL AT ALL AND THERE EXISTS NO BUSINESS ETIQUETTES FOR HEM. THE LADY MS SHEETAL EVEN WENT TO THE EXTENT OF SAYING THAT \" PLZ STOP IRRITATING US AND LEAVE THE MALL\". THIS MUST HAVE BEEN THE FIRST INSTANCE WHERE A LADY CUSTOMER MUST HAVE BEEN ASKED TO GET OUT FROM THE MALL.

AT LEAST SOME ACTION IS EXPECTED AGAINST THE ERRING STAFF. CAN ANYONE PROVIDE ME THE CONTACT DETAILS OF THE SENIOR MANAGERS OF STORE ONE , TO WHOM I CAN COMMUNICATE THIS OUTRAGEOUS INCIDENT OF WILFUL NEGLIGENCE.