Dear sir
I have geted a phone call from HDFC Bank, Safdarjung Enclave, Deer Park branch regarding a car lone dues (Rs. 550) due to insufficeint amount in A/c. We have write a check angaist dues payment then we request to check receiver to waived off that panelty amt (550). he did the promise to waived off such amount. After 9 months we have received a call from said Branch. Miss Sakshi Malhotra haved called and tell us such amount. we have gave all details to her regarding tha balance amount (Rs. 550) then she started the talking very rudely and misbehaved with us.
We haven\'t know idea about such balance payment. but if your customer relation executive talk in such manner (mental harrasment) then ofcourse they showing a bad image of HDFC bank in market. so we request you please take an approprite action against her or we have to take any legal action against her.
with regards
Pritam Singh (********77)
An email communication has been sent to HDFC Bank Limited on May 6, 2010, 5:39 pm
Dear Mr. Singh,
Thank you for writing to us.
We have received your e-mail dated May 06, 2010 regarding Collection Call.
We are unable to locate/trace your loan account number. To proceed with your complaint please write to us with your loan account number along with below mentioned additional details to investigate further:
Contact number of the caller (Sakshi Malhotra)
Complete Name and contact number of the official who confirmed the waiver of Rs. 550/-
Complete address of the Branch the official was referring to committing the waiver.
Further, in case you are not aware of your loan account number, please furnish us with the below mentioned details to enable us to trace your Car Loan account number:
Name of the applicant as per application form
Type of loan account
Date of Birth
Correspondence address
Loan amount
EMI amount
Mode of repayment (ECS/ PDC/ Standing Instruction)
EMI banking date
Bank details through which EMI gets debit (Bank account number with Bank name)
Vehicle detail (Regd. number)
Awaiting your reply.
Warm Regards,
Rajendra Rawat
Customer Support
HDFC Bank Ltd.