indiaplaza.in - PATHETIC CUSTOMER SERVICE AND ARROGANCE TOWARDS CUSTOMER REQUESTS

my order no is IN2703110135 i had received an incorrect item against my order on indiaplaza.in when i had contacted them several times then they had told me to return the item and they will refund me the item cost and the courier charges i had got the courier charges but am still to receive the refund for the item which i had returned to them on their request. this matter is going on since march 2011 inspite of my several request and calls to them they r adamant to respond to my requests and is stubborn pls resolve my issue at the earliest i had posted the same thing on their facebook customer service site and their official facebook page but they had deleted them this is so arrogant i hope through this forum i am sure to get a proper resolution to my problem they are causing me a lot of harassment and a wastage of my time and money when i try to submit the compalint on their website it doesn't work maximum time