I had taken a Tata Photon+(No-********58) connection on 15th November 2010. As i took the connection i faced a problem with the modem device and was replaced. Again on 16th December i registered a complaint for getting WORST speeds. In response i was told that there was server up gradation going in my area and i'll be getting low speeds till 31st December 2010. Even there was no change in the speed which i was getting. I was only getting a speed around 200-270 KBPS. On 1st January 2011 when i called the customer care, i was told that the speed which i am getting is a very good speed and they cannot increase the speed. When the advertisements claim it as 3.1 MBPS then how can the tell that only a speed of 256 KBPS is sufficient for me.
I am uploading the screen shot of the speed test which i had taken on 1st January 2011.
Rohit
Dear Mr.Rohit
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that, we have registered your complaint vide docket number 248876351 and our technical team will contact you shortly.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thanks and Regards
Customer Care
Tata Indicom.
An email communication has been sent to TATA Indicom on January 1, 2011, 7:22 pm
Dear Mr.Rohit
Greetings from Tata Indicom!
We have confirmed from concerned team that our Junior engineer has visited your place and installed the signal enhancer at your premises.
Hope, the issue has been resolved to your satisfaction.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thanks and Regards
Customer Care
Tata Indicom.