TATA Indicom - Not satisfied with the kind of service provided by Tata Indicom
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Complaint by: Diganta on September 13, 2010, 12:06 am in Internet Related

Hi

I am not at all satisfied with the kind of servce provided by Tata Indicom.

I have made several complaints regarding my TATA Photon plus connection which I have taken on January 2010.The connectivity and speed was not at all as claimed by TATA Indicom.Just after six months I started facing this problem i.e it is not getting any signals at all.

I logged a complain and requested them to disconnect the service (after making the last bill payment of Rs 660/- on August).Still they send a service person to my home who delcared that the photon plus device is having some problem in its modem,so I need to go to their service centre to resolve this.

I called up customer care again and asked them that I dont need any further service regarding this.

Now, again this month,sep 2010 I have recieved a bill of Rs 660/- although there was no usage at all.

Therefore I request you again that, please resolve this issue immediately as I am not liable to pay any further regarding this and I have no other option left only to go to consumer forum against this company because the device provided by them is also a wastage of money for me.



Expecting a quick response from your side regarding the same.



Thanks & Regards

Diganta Sengupta
TATA Indicom No 0********74
Account Number ********4

Complainant's Goal: I want them to stop sending me further bills and bring back the faulty device
Complainant's Target: TATA Indicom
Complaint Location: IndiaMaharashtraMumbai
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Recent Comments
2.
Mon, 13 Sep 2010 - Business Reply from - Customercare (TATA Indicom)

Dear Mr. Diganta Sengupta

Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, we have received your cancellation request only on 6-Sep-2010, based on the same, our team has registered your request vide docket number 235139867 and your connection is under temporary suspension mode and will be disconnected shortly. Hence, the billing is correct.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-******** (10 am to 6 pm from Monday to Saturday)..

Thanks and Regards
Customer Care
Tata Indicom.

1.
Mon, 13 Sep 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to TATA Indicom on September 13, 2010, 12:06 am