IRCTC RAILWAY - Not happy with IRCTC/Railway service

Dear Sir,

I have travel by train on 2nd june 2011. Booked four ticket for my family (four member) but unfortunately only two get confirmed as RAC and remaining two remains in waiting. Me and my wife both have travelled as RAC through out journey. when I have asked for Refund for remaining two ticket at customer care irctc and they have filed TDR on my behalf on 10th june 2011 and told me that it will take 60 to 90 days max to get refund.

Almost 150 days pass to that but till didnt get refund nor get satisfactory answer form their side, they are also not giving me Railway people no.

N ow just today, i got a mail from irctc, where asking that kindly provide us "refund memo" but I dont know about the same and i have also not received from TC at the time of travelling.

Please help me out about this issue or guide me what to do ahead?

Detail of Ticket given below

PNR NO. 8354412783 TRANSACTION ID 0324651436

RAILWAY ZONE : NRBSB

TRAVELL FROM AHMEDABAD TO HARIDWAR IN 3RD AC

BOOK BY MY HDFC BANK ACCOUNT ONLY

IRCTC ZONE WHERE TDR FILE BY IRCTC ITSELF : CCM/CLAIMS NORTHERN RAILWAY, STATION BUILDING, VARANASI.

TOTAL TICKET CHARGE 4052

TDR FILE ON 10TH JUNE 2011

TRAVELL DATE 2ND JUNE 2011.


Waiting for your positive reply form your side.

Rgds,

Abhishek Pathak

abhi_pathak4u@hotmail.com
9327015166