I placed an order on Flipkart.com for one pair of Fortune Lace Up Shoes vide Order ID No. OD000********0703100 on 06th October, 2014. It was the so-called “Big Billion Dayâ€discount sale of Flipkart. The cost of the item was Rs.649/- and the same was paid in advance. The expected date of delivery was given by Flipkart as “by 13th October,2014â€.
When the item did not reach me on the due date, I intimated Flipkart in writing. They registered the complaint as incident id : 141013-137985 and assured me that the issue would be sorted out by 18th October, 3.00PM. That deadline has been extended several times : 20th Oct, 25th Oct, 29th Oct, and 31st Oct. but I have not yet received my ordered item. Different representatives have spoken to me on telephone taking different pleas. They have also sometimes requested me to cancel the order and place a fresh order at a much higher rate which I have firmly refused. One lady also agreed for re-shipment of the item at the same rate but nothing actually happened.
I have been taken for a ride by Flipkart whom I trusted and rhetorics apart they are not in a mood to supply the item. So I am appealing for your help so that I get my ordered item at the same rate and don’t get swindled.
Flipkart has cancelled the order unilaterally and illegally. And has hiked the price of the item. So all the hype about "Big Billion Day" discounts was just a hoax to cheat the customers.
The issue has been resolved at last and Flipkart has delivered the shoes on 29th Nov at the same price.