Complaint by
Haresh on June 18, 2011, 11:55 pm in Telecommunications
Sir
It is to state that I have been using The Tata Walky post paid landline phone since past 10 years. the company had provided the instrument after taking a deposit. In spite of my repeated requests the company have not replaced the old instrument till date. I have been repeatedly complaining regarding the faulty instrument but to no avail. every time the service personnel of the company would come & charge a hefty Rs.75/- per visit do some minor repairing to the instrument & leave. as a result of which i have not been able to use the phone instrument at all for more than 1 minute at a time.the phone would invariably dis connect after 1-2 minutes.in this regard i even talked to the service center & Mr. Jairath had issued me request no: 268853555 then, after some time some one named Mr. Deepak called me on my mobile from no: 02892650130. the fellow talked in the most un professional manner & told me that they are not able to provide any better service to the customers & they are not ready to provide the new instrument in place of faulty instrument.this leaves me with no option but to cancel the services as i cannot use the said instrument.
it is deeply regretted that a service provider like Tatas behave in such a manner with such a old customer.
Modi
Thanks to icomplain & tata indicom for resolving the problem so quickly.As my tata indicom no was given as a emergency contact no to schools etc. It was very important to me. Thanks again and sorry for inconvenience caused by me to everybody.
Modi
Dear Ms. Modi,
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint for cancellation as per your request is under process. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
Thanks and Regards,
Customer Care,
Tata Indicom.
An email communication has been sent to TATA Indicom on June 18, 2011, 11:55 pm
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Dear Ms. Modi,
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, Junior Engineer visited your place and replaced the walky as per your request.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
Thanks and Regards,
Customer Care,
Tata Indicom.