Airtel Mobile Maharashtra - Non Installation of Airtel DTH Customer ID No.10862249
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Complaint by: S. Thiagarajan on December 21, 2010, 5:42 pm in Satellite and Cable TV

Dear Sirs,

An amount of Rs.999/- (Nine hundred ninety nine only) was remitted on 17th September,2010 by my friend Mr P.R.Sethuraman, resident of 102 Guruvayurappan Coop Hsc Soc, MIDC Road, Behind Mahila Samithi School, Thakurli east, Dombivili Post, Thane District, Maharashtra 421 201 (********8) towards Airtel DTH Connection enabling to install at his aforesaid resident. Airtel executives assured that the DTH will be installed within 24 hours. So far neither the DTH was installed nor any communication made from teir end.

Therefore it is requested that Airtel authorities may please be approached either to install the DTH or refund the amount paid by me with interest from the date of remittance of payment.

Thanks and regards,

S. Thiagarajan

Complainant's Goal: resolve
Complainant's Target: Airtel Mobile Maharashtra
Complaint Location: India › Thakurli Maharashtra
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4.
Wed, 29 Dec 2010 - Business Reply from - Airtel_presence (Airtel Mobile Maharashtra)

Dear S. Thiagarajan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

3.
Sat, 25 Dec 2010 - Business Reply from - Airtel_presence (Airtel Mobile Maharashtra)

Dear S. Thiagarajan,

This is to inform you that your concern listed 21 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Thu, 23 Dec 2010 - Business Reply from - Airtel_presence (Airtel Mobile Maharashtra)

Dear S. Thiagarajan,

This is to inform you that your concern listed 21 Dec. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

1.
Tue, 21 Dec 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Mobile Maharashtra on December 21, 2010, 5:42 pm