Your representative Mr. Lokesh on Customer Care desk attended my call on 3 April, 2018 at around 9.30 AM but refused to register complain and share complain number. I informed him that the Magicool A. C. (1 T) was installed on 30 March, 2018 for which I had made registration call on 31 March, 2018 and requested for free demo as per the sales terms of the company. I was informed by your representative that the demo has been done by the engineer who came for installation. I then informed him that the engineer only started the A. C. and showed me the off/on button and advised me not to make any changes. He did not give any demo. If this is the way a demo is performed then I am sorry that your customer care representative does not know how is demo performed. Its pity that the engineer who came for installation got it noted in your record that demo has been done. Probably there is no verification system from customer. Your representative was not prepared to believe the version of customer. Why should I tell lie? He kept on insisting that I will receive the complain number only if I am prepared to pay Rs. 150.00 for demo. I told him that demo was supposed to be free hence there is no question of making payment. He finally refused to give me complain number citing company policy that complain number can be given only if customer agrees to pay Rs. 150.00. Somehow it did not go well with me since no company could have such policy of making payment again for free demonstration. I thought that such issues must be brought to the attention of executive in-charge through this communication.