Misuse of credit card data for unauthorized transaction online

I am customer of HDFC bank , holding debit and credit cards. I would like to register a complaint regarding misuse of my HDFC credit card information online without my authorization by some unknown person.

On 29/10/2012 @ 9.10 pm, two simultaneous messages came to my mobile one with rs.1458.05 in london at entropay on 2012-10-29:21:12:02 and the other one for rs.107895.69 in london at entropay on 2012-10-29:21:14:30. making a sum of 1,10,000 rs. I have called the customer care as soon as I have seen this messages and asked them to block the card and decline the transactions. They din’t even taken the confirmation from me for such a huge transaction.

Till 1st nov, the transaction amounts are same as the one I got in my mobile as an sms. Later on 1st nov 2012, I came to know through customer care services that the amounts are as rs. 1,472.91 and rs. 108,995.69 on 29-oct-2012 at M/S entropay.

Every day I call the customer care and request them to decline those transactions, they said that the merchant has not come to them yet,If the merchant doesn’t come back the money is safe and asked me to drop the card holder dispute form. Finally I came to know through Customer care services on 1st November 2012 that the merchant has claimed the money and the claimed amounts are different from the one got as the SMS. Happened transactions are fraud and on top of that there is a variance in amounts that the merchant has claimed and the sms I got.

I still have my Credit card with me and I don’t know how my card details are used by some unknown person. I have never shared my card details to anyone.

I confirm that these transactions are fraudulent and I haven’t involved in any of these transactions.

This is my humble request to all the authorities of hdfc
bank to investigate the issue on an emergency basis and get the amount from the fraudulent person.

I am not liable to the fraud happened.

Thanks & Regards
K Yamini