Hi,

I would like bring up to your notice about the unpleasant experience i have been having to deal with Whilpool.

I bought Fusion 24 Premier Titanium model 230 litre refrigrator from a dealer in Bangalore on June 2nd. The refrigrator was delivered to me on June 5th. Whirlpool technician came over on June 7th and installed the refrigrator. He asked us to switch on the refrigrator after 2 hours. As soon as we switch on the refrigrator, the compressor started giving constant humming sound. We registered a complaint with whirlpool and the tecnician came over on June 9th and confirmed that the refgirator is defective one and has to be replaced. Since this day it has been very unpleasant and mental torture dealing with Whirlpool team.


As an angry customer when i talked to whirlpool replacement team, i was treated with high disregard. I complained this with Customer care team and I was promised by the Whirlpool customer care team that the refrigrator would be replaced in 2 to 3 days. But it never happened and i stopped following up. On june 19th i got a call from Whirlpool and they said they are ready to deliver the refrigrator today. I told them very clearly that i would be available only after 5 pm. But they got the refrigrator to my home at 3 pm itself and called me. i told them i would be able to reach my home only at 5. They said they will wait and deliver it after 5 pm. After i reached home, i called them many times. They never picked up the call.


After a fight with the replacement department they finally delivered the refrigrator on Jun 22nd. By this time, I was really frustrated by the whirlpool officials to the core that i decided i would never ever buy any whirlpool product. Today the technician came over and installed the refrigrator. There was another big dissappointment and frustration waiting for us. The main reason we bought Fusion 24 premier model is, they come with toughened glass trays/ but the one that was replace with has grilled trays. The broucher with the dealer clearly says only Fustion 24 Supreme model has grilled trays Fusion 24 Premier and Royal model has toughened glass trays. Now how do i trust Whirlpool has replace my new defective product wih a brand new product.I lost complete trust on whirlpool. I would like to return the product and get my money back. Please help me to return the product.

Thank you,
Saravana Prasad S.