Karbonn Mobiles, this is the worst service ever. They have made us look like fools.
This is the copy of text of the mail, which i tried to mail to Karbonn support e-mail. I got a permanent failure notice.
>>>>> \"My name is Vinod Kumar. V. On 29/01/2010, I brought a Karbon Mobile KC470 from a retailer over here in Trivandrum, Kerala, India, at which time along with the mobile i was handed out a Warranty Card and Service Center list of authorized service centers with their phone numbers alongside. On 04/06/2010, my Karbon Mobile KC470 got some trouble with answering the calls. The key pad stopped working. All i wanted was an authorized service center and i followed your list. I wasted one entire day in search of one authorized service center. I tried calling to the number which your list provided; i.e., two service centers in Trivandrum. On number does not exist and the another one wont answer. I approached one your service centers; Accel Frontline personally, they turned me down stating that they have stopped Servicing You and Your customers. At last, I found one chicken coop with Karbon Mobile Service Center Label on it. Now, my mobile is in their possession and they claim that they don\'t have stock of spare parts. Now, what they say is I should wait for a minimum of 2 weeks to get my mobile back. What am I suppose to do? Anyway, thank you for wasting my one whole day and one of my interview, and also, thank you for the tension just because of one reason; \"I opted your mobile.\" Why do you launch products for which you cant provide proper service. \" <<<<<
Now i found out that not only this \"support email ID is fake\" the toll free numbers, and all the details that the company has provided are fake. Even the support centers in their website is fake. What is the credibility that this company is providing to its customers. This company is violating the all the rules regarding \"law of contracting\" and I think consumer court is the only option that we customers have.
Hi Vinod,
I am cursing myself for not seeing this comment before buying the karbonn mobile.
Today I realised how bad their aftersales serivce is.
All the points you mentioned are 100% correct. I bought karbonn phone just to support Indian manufacterers. Karbonn has fooled me.
I would buy the foreign mobiles like nokia and samsung, who atleast dont publish fake mail IDs and support phone numbers.
An email communication has been sent to Karbonn Mobiles on June 14, 2010, 10:10 am
Karbonn is a brand which just dump the third class quality phones outsourced from China in India without giving any proper service to the unfortunate customers who have fallen in your high quality advertisements. I am one of an unfortunate customer who bought an A9+ handset (IMEI # ********2753657) in June 2013. On 9th July 2013 I had to submit the handset due to poor battery back, poor network & poor camera images. The hand set was returned to me after 15 days without doing any repairing work (even they haven't done anything in the software as all the data were intact when I received back the handset). Then I have written to your company and according to their advise, the handset has been submitted once again to the same service center in Janakpuri (New Delhi) on 3rd of this month. Today is 31st August, the handset is yet to be returned and I have been trying to contact their local office, service center and even their Corporate office in Bangalore on 080 40894888 none of them bothered to attend customer calls. Once accidentilly their corporate office picked my call, but the attender immediately handged up when I started narrating my ordeal. My repeated attempt to call their toll free number 1********60 also yield any result. My advise is to ban such companies and their products and I advise all my readers not to buy Karbonn products as it will be a trap and wastage of your hard earned money.
Shyam Kumar
New Delhi