Dear IRCTC,

Today(11/02/2012), i tried to book the ticket using IRCTC web portal. But due to some issues, the ticket didnt get booked. It failed after book the ticket & payment process also done but after processing for a minute the site redirects to a page that displays
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&" .
When i checked the booked history the ticket was not booked, yet to my surprise the money was deducted from my sbi bank account.

I need the refund of money which was debited inspite of failed transaction. Please suggest how to proceed further. Earlier also i have lost few bucks due to this problem. But this time i am determined to find a solution to this problem.

When i checked the "FAILED PAYMENT REFUND STATUS" these are the details i got.

1) Train No: 13154
Train Name: GOUR EXPRESS
Class: 3A
From Station: MALDA TOWN (MLDT)
To Station: SEALDAH (SDAH)
Date Of Journey: 03rd March'2012
Date Of Booking: 11th February'2012
Total Fare: `Rs. 1,140/-
Status : Settlement Requested.
No. of Passenger: 03 Nos.{01 senior citizen (female) + 01 adult female + 01 adult male}
Requested Booking: 02 Nos. of lower bearth & 01 No. side lower bearth



Requesting you to consider my complaint and provide a successful resolution which is refunding my money back to my account. Expecting a immediate action and quick solution from your side.

P.S: Also it would be good from your part to avoid such problems/inconvenience in future by implementing permanent fix to this technical issue as i found staggering amount of complaints registered regarding this issue.


Regards,
Abdul Ashem
C/4, Vidyasagar S.G. Hospital Staff Quarter
Behala, Kolkata-34.
West Bengal