SUB.:- COMPLAINT FOR MISLEADING THE PASSENGERS
REF.:-PNR NO. ********59 (ROU-HWH)
The above mentioned Ticket / PNR was issued to me (Booking Date 22 Nov; 2010) for the travelling by 8006 Koraput Howrah Express for the Date of Journey 05 Dec; 2010 by 2nd AC, between the sector Rourkela to Howrah.
But when I reached the station at Rourkela to board the train I was totally shocked to know that the particular train is on diverted route since last 5 to 6 months and not cross through Rourkela station. I was totally helpless to move Howrah as unable to get reservation in any train, beside this I was advised by customer care of IRCTC to proceed for TDR formalities for the said ticket instead of cancellation, as the chart was already prepared.
I proceeded for TDR formalities of the above ticket and also cancelled the following onward tickets;-
1. PNR. No. ********74 DOJ 07 Dec; 2010 HWH-BBS Train – 2073 BBS Jan Shatabdi Express
2. PNR. No. ********00 DOJ 08 Dec; 2010 BBS-ANGL Train – 8106 BBS-ROU Inter City Express
3. PNR No. ********71 DOJ 08 Dec; 2010 ANGL-BBS Train – 2894 BLGR BBS Super Express
I am surprised to see why the tickets of diverted route / cancelled trains are issued which are not running through stations since long period and even in railway site “train running position” the trains are shown running at time. Due to this negligence lot of passenger are harassed. I have suffered a big loss financially by cancelling the all tickets / tour visits and unnecessary staying in a hotel at Rourkela along with that mentally harassed. Along with this I have to kept wait for my refund against the Cancelled / TDR tickets.
Kindly let me know what the action is to be taken for the misleading the passengers.
Regards,
Rajeev Sethi
rajeevksethi@rediffmail.com
08 December 2010
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