Prima Facie

So very lathargic approach!!!!!!!!!!!!!!

surprise to see this by MNC like airtel.

Just let me know now are you people going to solve my issue or not? The answer should be either yes/no, if its yes then when????
-- On Thu, 6/2/11, shraddhey bhalerao wrote:


From: shraddhey bhalerao
Subject: Re: ********13 please ignore the previous mails
To: appellate@airtel.in
Date: Thursday, June 2, 2011, 2:05 PM



Please ignore the previous mails!!!!

First of all thanks a lot for replying the mail,

DOES IT TAKE SO LONG TO SOLVE THE PROBLEM?????????

regarding your query about destination number for sending sms, its not like one destination number but i am not able to send sms to any number at all.

you can always have my alternate contact number i.e ********49 which is also airtel.

unfortunately i cant call 121 as you people have disabled my that facility too, so mail is the only option for me to communicate unless the communicatiion is from your side.

Regards


--- On Thu, 6/2/11, appellate@airtel.in wrote:


From: appellate@airtel.in
Subject: Re: ********13 [|BAL|********13|3105201140917|]
To: shraddhey555@yahoo.com
Date: Thursday, June 2, 2011, 10:16 AM


Dear Mr. Bhalerao,

This has reference to your concern regarding sms for your Airtel prepaid mobile number ********13.

Thank you for your email to Airtel and the opportunity to assist you.

We regret the inconvenience caused in this regard.

We regret the inconvenience caused in this regard. We have been trying to contact you on your number ********13. at 10:02 am but due to number out of reach and unfortunately due to non-availability of the alternate number we are unsuccessful with our attempt. We are unable to contact you for the resolution.

Further we would request you to please provide the destination number on which you are unable to send the sms's.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at 121@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at nodalofficer.mumbai@airtel.in , or you may call at ********65 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.mumbai@airtel.in , or you may call at ********65 from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Praveen Jha
Nodal Office
Bharti Airtel Limited

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---------Original Message----------
From: shraddhey555@yahoo.com
To: appellate@airtel.in
Cc: nodalofficer.mumbai@airtel.in;appellate.mah@airtel.in
Sent: 31/05/2011 18:26:25
Subject: ********13

Surprise still no resolution, very dissapointed
--- On Mon, 5/30/11, shraddhey bhalerao wrote:

From: shraddhey bhalerao
Subject: ********13
To: 121@in.airtel.com
Cc: nodalofficer.mumbai@airtel.in, appellate.mah@airtel.in
Date: Monday, May 30, 2011, 2:32 PM



Dear Sir/Madam,

I dont how many times I need to write mail to get an issue resolved,I am highly
dissappointed with this.

Now the issue is since the day my outgoing services are resumed I am not able
to send text messages hence i complained to your call center many times below
are the details

Complaint no- 1) CBDVS20522494537 DATED 22nd MAY 2011
2) CLSMS30522494536 DATED 22nd MAY 2011
3) CWDIS30524191201 DATED 24th MAY 2011.
Still there has been no resolution of the problem and that led me to write this
mail,
I am seriously fed up wtih this kind of service.
Hope this time around it gets resolved.

--- On Sat, 5/21/11, shraddhey bhalerao wrote:

From: shraddhey bhalerao
Subject: Re: ********13 [|BAL|********13|1********8413|]
To: appellate@airtel.in
Date: Saturday, May 21, 2011, 5:02 PM