Hello anybody can hear my voice @ Airtel

From: vijayarajat@outlook.com
To: nodalofficer.tn@in.airtel.com; airtelpresence@in.airtel.com; ombudsperson@bharti.in; nodalofficer.del@in.airtel.com; care.ncr@airtelindia.com; nodal.ncr@airtel.in; nodal.southabts@airtel.in; appellate.southabts@airtel.in
Subject: RE: SIM CARD DEACTIVATED - 97907 22281 [|BAL|Qrc123101213100********1|]
Date: Tue, 23 Oct 2012 22:05:14 +0530

Hi Savitha,

Still you havent answered any one of my question !

I dont required an solution from you for - How to purchase new sim card

I'm surprised nobody took initiative to call me and understand the real concern before getting into conclusion that too favorable to your organization

I was enrolled under the plan of "Lifetime Prepaid" scheme, how come 3 months non usage policy applies to me?

As i said in my original email, I respect and follow your policies....at the same time you should inform me about 3 months non usage policy or what ever it is applies to me

5 years relationship is more important than 1 month customer ?

I need answer to my questions:-

Why this is not intimated to ME as your customer ?
How it worked from 2009 to 2012 say till June ?
Consider 2/3 weeks ago you are disconnecting customer sim card, then how come immediately you are releasing this number to new customer ?
Will old & new customer will not suffer ? - Think from customer standpoint
Is all my financial information goes to different customer who is strange to me !!!

Again - WHY ITS NOT INFORMED TO ME BEFORE YOU DEACTIVATE MY SIM CARD

I'm not going to leave this matter or get tired until i get proper response or justice for my case

To be honest with small common sense, anybody can read this email and tell you its not fair & you should informed your customer with advance notice before you do any action. After the notice if still customer not taken any action or responded to AIRTEL....then yes you/Airtel has full authority to deactivate or do any action

Why i didnt get any grace period at least bother

I NEED MY NUMBER BACK !!!!....Airtel is one & only responsibility.....please dont put blame on your customer instead of acknowledging your mistake and solve your customer problem

Hello Anybody - Can you please direct this issue to your management & Legal department....please hep me to reach my voice to concern department who can really help me

Thanks, Vijay
From: nodalofficer.tn@in.airtel.com
To: vijayarajat@outlook.com
Date: Tue, 23 Oct 2012 14:10:41 +0530
Subject: Re: SIM CARD DEACTIVATED - 97907 22281 [|BAL|Qrc123101213100********1|]

Namaste!

You wrote in on 23/10/2012 regarding deactivation of service and feedback on service provided by Customer Service Department for your airtel prepaid mobile number ********81.

We wish to inform you that as per our records your mobile number ********81 was permanently deactivated due to non usage effective 13/09/2012.

Also, we regret to inform you that we are unable process your request to reactivate the same number for you, as the number has been recycled and allotted to another subscriber.

Hence, we request you or your blood relation to walk-in to any of the nearest Airtel Relationship Centers with the below mentioned documents to purchase new connection:

- airtel Prepaid Enrollment Form (APEF)
- Address proof
- Photo ID proof
- One Passport size photograph
- Form 60/61

The new connection would be active within 24 hours. Please find attached the details of Airtel Relationship Centers for your perusal.

We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non occurrence of the same in future.

airtel regrets the inconvenience you have experienced. Your suggestions/feedback is always welcome.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at 121@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.tn@in.airtel.com or call at +********4865 from 9:30 AM to 6:30 PM; Monday to Friday.

If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.tn@in.airtel.com or call at +********4865 from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Assuring you the best of our services.


Yours Sincerely,
SAVITHA
Nodal office
bharti airtel limited

Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3F40414EB7D83A41444AB8C1CDCC3E42454849B53191CCCD3155B0D23C5EBEC0C7C5CD3454B4DF2B66ABEC2F&refno=Qrc123101213100********1



---------Original Message----------
From: nodalofficer.del@in.airtel.com
To: nodalofficer.tn@in.airtel.com
Cc: vijayarajat@outlook.com
Sent: 23/10/2012 01:14:51 PM
Subject: Re: SIM CARD DEACTIVATED - 97907 22281 [|BAL|Qrc120101203101111547803|]

Namaste!

You wrote in on 20 October 2012 regarding the services issue of your mobile
connection(mobility).

We wish to inform you that you have written to the Nodal Team of delhi
(Mobility), however the concerned number belongs to Tamil nadu circle
(mobility), which has a separate email id.

We have forwarded your email to Nodal Team of tamil nadu circle at
nodalofficer.tn@in.airtel.com the team shall get back to you within 24 working
hours.

We hope that we have been able to fulfill your concern suitably.




Yours sincerely Chandra Das Nodal Office bharti airtel limited

Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=147798E11B7C
9DE72A6F9BE02D6C91F1157899E5 1419CFD 1 0 7 5 E7091F511739CFD1E7E858BFA 3 2
4&refno=Qrc120101203101111547803



---------Original Message----------
From: vijayarajat@outlook.com
To: nodalofficer.del@in.airtel.com
Cc:
Sent: 20/10/2012 02:54:04 AM
Subject: SIM Card Deactivated - 97907 22281

Dear Airtel

Since i got email bounce from the Mr. Manish Singai & Pawan Trivedi...i'm
forwarding to you to help me!!

I was using the pre paid number (97907 22281) from 2008 till now, suddenly my
sim card stooped working say 2 weeks ago and got the message as "sim card
registration failed"

Even in the month of June'12 i recharged and used my number effectively and FYI
I'm living in Dubai and i will use this number during my visits without any
trouble till last visit June'12

All my banking, Online shopping, credit cards etc all PII information are
linked with this number (97907 22281) !!

Even i asked my father to recharge my number from India and tried to see, again
it didnt work!

So i gave call to Chennai call center and i really got upset with the customer
executives (they transfered my call to 3 different levels) but no solution and
they refused to listen / take my points....they are just speaking like IVR
system.....they havent realize that they are talking to human being.

One of the call center senior executive told me that, she is senior and if you
are not using your number for 90 days & also she added this was printed in the
"KIT" when you purchase the sim card - she turned into fighting mode to ME
customer instead of helping and solving the customer problems !!!

My question to YOU & Airtel (whomsoever concern) - I respect your policies,
but


Why this is not intimated to ME as your customer ?
How it worked from 2009 to 2012 say till June ?
Consider 2/3 weeks ago you are disconnecting customer sim card, then how
come immediately you are releasing this number to new customer ?
Will old & new customer will not suffer ? - Think from customer standpoint

I'm really surprised AIRTEL used to send lot offer messages in a day itself,
but how come, AIRTEL FAILED to SEND / NOTIFY / give PRIOR Notice to their
customers & obtain customer confirmation to proceed for deactivation and to re
sell the same number again.

Precisely, I need my number back !!!

Again even today, i tried to reset my banking contact number, but as per bank
policies they send security code to registered contact number!!!!!

TRUST you understand the critical situation and appreciate yoThis e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review