Complaint by
Rahul on December 20, 2011, 11:01 am in Mobile Service Providers
My mobile Phone 9935265669 was deactivated on 01.12.2011. I submitted the required forms along with ID proof and Address Proof to Airtel Office at Nehru Colony in DEhradun.
I was promised that my phone will be reactivated within 1 Hour but that 1 Hour is yet to come.
On follow up, I was asked to submit documents again.
I again submitted documents on 12.12.2011. and I was promised that my Phone will be reactivated within 24 Hours. That 24 Hours is yet to come.
Since then I am daily been promised that my Phone will be reactivated within 24 Hours but that 24 Hours are yet to come in last 8 days.
I have been writing to Customer service online at 121@in.airtel also. They keep asking for details. Once you submit details, They again ask me to go to Airtel Office for any help.
I just fail to understand what kind of system exist at Airtel.
Yester day I approached Mr Hoshiar Singh of Airtel Local Management. He promised to get back to me after checking up. But he is yet to respond.
Again I got a call from Patel Nagar Branch of Airtel to submit Documents. I made them talk to Nehru Colony office and confirming that I have already submitted documents at Nehru Colony.
Still My phone is not yet activated.
Dear Rahul,
This is to inform you that your concern listed on 20 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Rahul,
This is to inform you that your concern listed 21 Dec. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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