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TATA Indicom - i am not satisfied with product and service

Complaint by Mr. Ankit on January 28, 2011, 4:08 pm in Internet Related

I am using prepaid tata photon plus (9211081022) internet since december 2010 and facing the speed issue regularly. I have already complaint many time to tata custumer care on 1800266121 but still the problem is same.

the complaint numbers provided by tata are as follow:-

1. 0745809017 on 5/1/2011
2. 0745992645 on 9/1/2011
3. 0747006047 on 15/1/2011
4. 0748759157 on 28/1/2011

sometime the tata custumer care people told me that they can not launch the complaint in speed issue.
For my prepaid plan they provide me validity of one month and in between these 30 days, 20 days i face the speed issue.
As i am using this device at NDPL,ROHINI SECTOR 11 the speed issue is same and not resolved by 31-01-2011.
on 3/02/2011 TATA photon engineer reply me on complaint number 0748759157 that in ROHONI sector 11 delhi, due to network problem i can not use tata photon plus and they can not extend the validity.

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Complainant's Goal: I want money back with device money or provide good speed with extended validity
Complainant's Target: TATA Indicom
Complaint Location: India › Delhi › New Delhi
Complaint URL: http://www.icomplaints.in/i-am-not-satisfied-with-product-and-service-92d72-07054.html

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3.
Mon, 31 Jan 2011 - Business Reply from - Customer care (TATA Indicom)

Dear Mr.Ankit

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our Junior Engineer visited your place and found no issue.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

2.
Fri, 28 Jan 2011 - Business Reply from - Customer care (TATA Indicom)

Dear Mr.Ankit

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

1.
Fri, 28 Jan 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to TATA Indicom on January 28, 2011, 4:08 pm

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