Date:6.12.2013
Dear sir,
I have purchased Maruti Suzuki Ertiga VDI on 9.9.2013 at Seva Automotive Pvt Ltd. Nanded-431604 (Maharashtra) after one month my vehicle run was 577 KM and while handing over for I st servicing on 12.10.2013, I have told them about pickup problem but no action taken by them and partially washed and handed over the vehicle. Again I have been facing the same problem. when i Have contacted your service people they told that, it might be the problem of diesel quality. Later I have changed the diesel and filled at several different locations but the pickup problem still persist. And now my vehicle run is 2425 KM as on 3.12.2013. At 9.00hrs on 3.12.13 i approached Maruti Seva with following complaints:
1. vehicle is not picking up speed more than 70-80 K MPH
2. Pick Up is very Poor.
3. In down gradient maximum running with 100 K MPH
4. If vehicle is running with more than 60-70 K MPH Malfunction Indicator is glowing continuously.
5. For small cracker sound also alarming.
6. Acceleration and Deceleration function also not satisfactory.
They returned it on same day at 14.00hrs stating that now it is OK. But problem remained same till date.
Model No: AVI Engine No.2159063 Chassis No: 186195 Date Of Purchase: 9.9.2013
In this regard with same complaint again I have given my vehicle to SEVA on 6.12.2013 at 9.00. I have purchased vehicle for me and my family comfort and daily attending office comfortably. Prior to this I had purchased Maruti Swift VDI, as explained by the representative of Maruti Showroom that Ertiga car is excellent and believing that i have purchased Ertiga but i found to the contrary consequently lost hope about Maruti's performance.
Don’t know what to do ... FED up with SEVA and their poor after sale service. EVEN in the free services these people are not attending to specific complaints given by the customer, they just call your car and wash it only from outside and send it back and claim money from the company for full service.
S. N. Suryavanshi
Traffic Inspector, S.C. Railway
O/O Divisional Railway Manager
Ist Floor, Rail Vikas Sadan, Air Port Road,
Sangvi Naka, Nanded-431605 (Maharashtra)
Mobile No: 0********37/0********12