Blackberry India Redington - I am not at all satisfied with the phone ive bought neither is there aftersales
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Complaint by: Anand on April 8, 2013, 1:09 pm in Consumer Electronics

Respected Sir, My name is Anand Agrawal.I bought a Blackberry phone model no 9790 about 6 months back as soon as i bought the phone the very second day the battery had some problems and the phone use to heat up so much that i could feel its warmth in my pocket,the touch screen did not work and i had to switch on and off it very frequently so i gave the phone back to the dealer from where i bought it ''Croma '' with a valid bill they gave me a recipt and said that the phone would be returned back within 15 days which wasnt returned instead they took 1 full month to repair it without even providing me with a spare phone.Now my phone is again showing the same problems the touchscreen stops working sometimes,the phone doesnt charge up,and again its the same old problem sir my complaint is that how many times do i keep giving the phone to the service centre when even after spending 27000/- on a phone i am facing so much of problems.

Complainant's Goal: I want the phone to be exchanged or a refund.
Complainant's Target: Blackberry India (Redington)
Complaint Location: IndiaMaharashtraMumbai

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Recent Comments
2.
Thu, 06 Jun 2013 - Business Reply from - Croma Social Care (Blackberry India (Redington))

Dear Anand,

We are waiting for details so that we can resolve the issue, please send us your details on email Id customersupport@cromaretail.com or call us on 18002583636.

Sincerely,
Team Croma

1.
Tue, 16 Apr 2013 - Business Reply from - Croma Social Care (Blackberry India (Redington))

Dear Anand,

Raman here from the Customer Relations
team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-258-3636.

Sincerely,
Raman